IMG Travel Insurance Reviews

During Trip
I never needed the services during my trip.

Claim Process
The claim has not been paid as of yet.

During Trip
Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.

During Trip
n/a

Before Trip
Efficient, flawless interface.

During Trip
There was no need to ask for service, so no comment

Before Trip
I really was not in contact with customer service, but the automated system worked very well - it was fast and problem-free.

During Trip
n/a - No contact with the service during my trip

Before Trip
All appropriate documentation arrived in a timely manner. The information was clear and complete, including extensive contact data.

During Trip
I did not have any reason to request assistance.

Claim Process
No claim was made. I had a pleasant and uneventful trip.

Before Trip
I liked that they had a policy that did not carry coverage for items I was not interested in and thereby reduced the cost.

During Trip
I did not have any need to contact the carrier during the trip.

Claim Process
Not applicable

Before Trip
I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.

During Trip
I did not need to use the insurance during the trip.

Before Trip
Everything was done online and I had no personal contact with anyone. Documentation was delivered promptly on line as promised.

During Trip
I had no need to contact the insurance carrier during my trip, so cannot rate customer service.

Claim Process
I had no need to submit a claim.