IMG Travel Insurance Reviews

After several different requests for additional information such as a letter from our doctor stating at the time of purchase we were able to travel. We planned the trip and purchased the the policy 2 years in advance of the travel dates our claim was finally settled

TCCH085627335
My claim has been review for long time

We were told at Costamed Hospital in Cozumel that the hospital red flagged IMG because of previous international patients where IMG denied all claims. So far they have requested the same information several times and quite frankly were abusive in their phone calls. I am expecting them likely do the same on our claim. They told hospital that because they contacted Blue Cross Blue Shield of Rhode Island, they will not issue a GOP (Guarantee of Payment).

My wife received a Certificate to Travel from her doctor in Mexico but we were told by IMG it was too early to leave. The hospital said my wife could travel on a commercial flight saving everyone money. Our daughter, a Nurse Practitioner met us and traveled with us from Houston to Rhode Island. They called no less than 6 times on the final days were were in Mexico warning us not to travel.

If they do not pay the claim, I will involve our attorney general and contact the federal consumer protection agency. Unfortunately our experience so far has not been good and we have very low expectations.

I had an accident during my trip that required medical attention. I went to the local hospital and received treatment. The trip continued without any further issues. I contacted IMG for reimbursement of the costs I had to pay at the time of the appointment, 600 Canadian dollars. I am still awaiting approval and reimbursement.

I was very happy with the process and the availability of purchasing this policy for a specific event

I got insurance because it is recommemded. However, I have never filed a claim and scared that if I ever need to, I wont know what to do.
It would be great to get an email prior to the trip to kindly state the bare basics of the coverage, and if necessary, how to file a claim.
Thanks!

I made a small claim. In my account it says it was denied and I should refer to an email or text for the reason it was denied. I have not received this communication so I contacted them by email and still have had no response. Terrible customer service

Olá! Eu não precisei usar, mais fiquei tranquila sabendo que estava protegida. Obrigada

Called IMG to submit a claim and was instructed by automated message to submitted claim on line. Claim was submitted and acknowledged. Waiting on their review and response.