IMG Travel Insurance Reviews

Horrible experience. I will never do business with IMG again, and will make sure I tell all of my friends, family, and acquaintances to stay away from IMG.

Paid but didn’t use fortunately. Like going to the casino.

I wanted to extend my policy for a few days as my flight home had changed, and the customer service email took days to respond and when they did, they told me it wasn't possible so I had to buy another policy for a few days extension to cover my flight. I was not happy.

As of today, the process is complete and I have received my claim amount in full. However, the process getting here was quite difficult and burdensome. More complete communication with my questions would have made it much better. Some questions were answered, but usually ignored and I was often frustrated with what I was being asked to provide, and why. I explained my thinking about some requests, but never received a reply. My phone calls to the 24-hour emergency service WERE handled well; someone always answered and was understanding and helpful (except in one instance).

Easy to choose the policy I wanted. If I was a first timer, it would have been easy calling and getting some recommdations from their personnel.

i have filed the claim on March 18 however I am still waiting for final outcome of my claim.

I don’t have much to comment on. Filing a claim was relatively easy. I am still waiting for IMG to process the claim.

I tried calling but there was a message that they were so busy I had to call back or use the website.