IMG Travel Insurance Reviews

Great company

It was frustrating to have IMG closed for the weekend. We received information regarding a blizzard heading toward our home destination from American Airlines on Saturday morning. I called the emergency number provided from IMG only to have no answer. I left a message had to wait until Monday to talk with someone.....the day the storm was going on and we were supposed to go home. That caused a lot of frustration and trepidation on us.

No issues and felt comfortable knowing we were protected

IMG stated that they have 24/7 customers support. That is not the case. 24/7 support is only for medical emergencies.
I tried to submit the claim several times, but it did not go through. I will need to call IMG to submit it.

The customer service rep was very friendly, will to help, knowledgeable.

Good service and good value for the price.

Took quite a while to get the claim settled

As of now my experience has been very good. Since putting in a claim the person I spoke with was very helpful. They have already gotten back to me with what I had to send via email

All good & I booked another cruise so I need to call you & line up insurance for it!

All generally good.