IMG Travel Insurance Reviews

My interaction with IMG customer service was to change the beginning date of our trip to include a few days of sightseeing in the Northwest, Washington and Oregon, before our Alaska cruise. The representative made the change quickly with the total amount of time on the phone was less than 3 minutes. Great service from IMG.

It was easy to purchase this travel insurance policy. Thank you.

Claim process ok so far.

DO NOT PURCHASE INURANSE FROM THIS COMPANY IMG/iTravelInsured Choice. They do not pay claims. They have terrible customer, their representatives will lie to you and then they will hide the telephone recordings.
I am now going to sue them in small claims court where i know i will beat them on the terms of their contract.

I am still waiting to hear back from IMG regarding my claim.

We suffered an unexpected health issue that required cancelation of our month-long trip a few days before departure, requiring a claim for the full insurance value. IMG’s web portal was very easy to navigate, we submitted the info, provided the additional info they requested, and had our claim fully processed and paid within a week with zero hassle. Every aspect of the experience exceeded our expectations. Thank you IMG. We have already purchased another policy through Squaremouth with IMG for another trip.

Customer service answered all my questions making purchasing plan smooth and seamless. We did not make a claim but having the insurance was reassuring.

We had two family deaths while on our trip. After contacting IMG, they responded immediately with kind words of condolences and directed us to next steps for filing a trip interruption claim. Although the paperwork was tedious and we had to resubmit the same information more than once, things moved along fairly quickly and we received our reimbursement check approximately 5-6 weeks later.

The process for getting a policy was straight forward however I did have a few questions. The representative was patient and answered all my questions or concerns. I can't comment on the claims process as I did not have a claim. I would recommend this company based on my experience and use them again.

I had several questions since I don’t travel much and the person I spoke with was very knowledgeable, kind, and patient with me. They mad me feel comfortable choosing a plan good for my needs.