IMG Travel Insurance Reviews

Filing a claim was a nightmare. They kept asking for additional documentation. Even asked for credit card statements. 6 weeks later and it is still not settled. The whole experience has made me not want to travel again.

Satisfied

I had to cancel my trip for medical reasons. I was able to get credits or refunds for most of my expenses except for my transatlantic airfare plus seat purchases. I submitted everything required but was still asked for an invoice which I submitted with my initial claim submission. I resubmitted it and still hadn’t seen anything new. Fortunately, my credit card insurance supported me. Because IMG doesn’t refund points or value, I was only asking them for the cash amount paid. I submitted a claim with my credit card (Chase Sapphire Reserve) for originally just the points since I assumed IMG would be paying me the cash portion. Instead with one submission of all of the same documents I sent to IMG, they processed the full payment (cash and points value at time of purchase) plus seat purchases through the airline within a couple days.

Because IMG still hadn’t reviewed my resubmittions of invoice and I had my refund from Chase, I called IMG to tell the agent to notify the claims department to cancel my claim submission.

I must say, I’m very concerned about IMG’s claim processing considering I’ve purchased three more policies for three upcoming trips using SquareMouth as the agent.

I have purchased policies through square mouth for IMG in the past . IMG was supportive of a previous claim, and hopefully will respond to my upcoming claim.

While on our trip we attempted to find a local medical facility who would treat us with a cash payment. There was no information available. We ended up in an emergency room, which was not a great experience.

My husband was treated, but I needed to still speak with someone about a sinus infection. I spent at least 30 minutes on the phone internationally with Teladoc trying to get the international app working. That was after IMG told me to call Teladoc because they didn’t know what to do about it. That’s bad Customer Service.

I ended up never connecting with a doctor locally and it gives me pause for using IMG in the future with regard to primary medical care.

The Teladoc international app was terrible.

Great folks to deal with

After we bought the policy my wife was diagnosed with cancer. She could not travel. We had to cancel our trip. Because airline was booked with points they were separate from our trip insurance and the airline refunded us immediately. Filed a claim with IMG. They requested more information. I provided it and have heard nothing. I went online and found they still wanted more information. I emailed through their website and asked what else they needed and have heard nothing back. Not even an acknowledgement that they received my email. I will have to call next.

Unfortunately I had to cancel my trip due to elderly father’s ailing health.
I uploaded all the requested documentation on Sept 5. On Sept 18 an email requested I submit documentation about MY medical condition and treatment (the claim is not due to my health so was not carefully reviewed) It also requested additional documentation about a non refundable vacation rental. I spoke with a customer assistance person who reviewed the materials and said it should have been approved but she had no power to do so. I submitted more documentation about the vacation rental, resubmitted the note from my father’s doctor diagnosing his end-stage heart failure. That was Sept 23 and I have received nothing further.
My claim # is T64708.
Please have someone finalize my claim.

Many thanks!

I needed to make a claim for an ER visit while traveling in Canada. IMG made to claims process very simple and only basic proof of claim was needed. I received reimbursement within a month and was very satisfied.

none

Great service!