IMG Travel Insurance Reviews

1. Immediately after I purchased my policy I realized that I had overstated the amount of coverage I needed. I called customer service and was able to downsize my policy amount, resulting in a credit back to me for part of the premium paid. This entire process was fast and hassle-free which I very much appreciated.
2. The communications regarding a 24-hour tele-doc line were very confusing. I repeatedly tried to register for this service in advance of leaving home so I would have it available should the need arise. I could not do so and could not determine whether it was a technical issue, I was not eligible, ?? Finally called customer service and was told I could not even register for this service until after I left home. That is not optimal, as when you are traveling abroad your access to internet is more difficult. I ended up never registering, but also I never needed the service. If I had, it would have been very difficult to access from the remote area I was in. There should be a better way to do this, and much better communication to policyholders.

Would have liked more reminders at key dates before. e.g. 120 days, 90 days and 3 or 4 more as these are critical days for depoand decision making

Thankfully, we do not have to file a claim.

No issues. Easy to sign up and enroll.

I needed to call them to increase the value of my trip. They were very helpful with this.

It may have been a bit more expensive, but it was important to have waiver of pre-existing conditions, and even though I didn’t need it, they allow it outside the usual restrictive 14-21 days from first payment related to the trip.

IMG customer service put pressure on me to file a claim while I was in the middle of multiple medical problems including a hospitalization.
Threatened to reduce my benefits if I did not file a claim while I was still traveling.

IMG representative was helpful in explaining how to adjust coverage to accommodate additional coverage items.

I’m glad to make decisions to have IMG coverage, hassle free , peace of mind, I would recommend anyone would have IMG coverage on your travel

The claim has been resolved with 100% reimbursement. Thank you for your help IMG!!

website for filing a claim is worse I have seen.
Doe snot allow for correct time to be entered in flights
ONLY 900 WORD LIMIT FOR DESCRIPTION is not enough.
Even if you done have a document for a issue, you cannot submit the claim except rename the same file and reoad?
Phone call promised for call back never happens-waiting for over 48 hours