IMG Travel Insurance Reviews

I'm waiting for final review based on their response to claim.

The customer service agent I spoke with when I was looking to purchase insurance was so nice and helpful. The process was very easy and straightforward. I unfortunately couldn’t go on my trip due to medical reasons and getting a hold of someone was also easy. I submitted my claim and hope the rest of the process goes just as well!

Did not received reply to my request for extending term of coverage.
Was forced to buy new coverage.

J

Required emergency surgery and a very brief hospital stay while in South Africa.
Paid everything on our credit card and submitted all receipts, forms etc.
A week later received an email saying we need another form physically signed by the doctor, and further proof of payment information for the bills.
Now 4 weeks later and no update despite making a calls to the claims department and emails sent regarding the claim.
So far we are now almost 6 weeks since claim submission and no information from IMG. Very disappointing.

Unexpected death of travel companion led to trip cancellation. Claim was handled efficiently.

I was unable to go on my trip for medical reasons. I’m having difficulty filling out your form as some of the questions don’t apply to my situation. Very frustrating.

Purchasing the travel insurance was an easy process and when I spoke with customer service to increase the amount of insurance I needed they were very helpful and friendly.

Almost everything is automated on Squaremouth.com. It was easy to compare policies and to find the travel insurance. However, I would like to have a live, real person to communicate with if necessary. Instead, Squaremouth points you to the actual insurer to resolve problems. I would like to see Squaremouth do more as the broker. So, I am rating my experience as average (3 stars).

Departure originally scheduled in Sept. Contacted at end of Aug after death of father in law. It is end of Dec and we are still waiting to hear back about reimbursement for what should be a cut and dry case.

Experience to date with IMG has been entirely unsatisfactory.

On our cruise September 9 - September 19, 2024 my husband James Alterbaum became ill, requiring a brief visit to a local hospital in Denmark and several treatments in the Oceania medical office. Total cost for medical treatments and services was $11435.94. I initiated the claim on October 3, 2024 and paid the full amount on my credit card later that month. IMG acknowledged receipt of the claim on October 3 and sent a few emails after that asking for more information which I promptly answered. I have not heard from them since the last acknowledgement on Oct. 31. I called them several times after that and their Customer Service Dept. pretty much blew me off. "It takes 5-7 more days". "It takes another 30 days." "Wait 60 days." etc.

Be advised that if I don't get a response from them this week I will initiate legal remedies, both directly, adminstratively, and regulatory against IMG and related services.