IMG Travel Insurance Reviews

We booked insurance for a 4 person trip. I needed to add time for one person only and the process was very easy and smooth, and the customer service team was very helpful.

Spent 12 hours inputting information and uploading documents into myIMG account via their platform. Got through step 6 (completed). When hit submit button, all my work disappeared. IMG put blame on me (too big a file and/or need to clear cache in my PC). Went through entire process a second time with less documentation so it would ‘take’ upon submission. It went but I know this insurer is more apt to deny claims than honor their obligations on legitimate ones.

All was good. Thx

I’ll want to compare IMG to Allianz next time. They seem to get better reviews for claims. I’ve used iMG because I’m doing hiking in Europe and thought needed extra rescue type insurance as nice

So far so good

Easy to buy insurance from them and they answered my questions. I did not have to file a claim, so I cannot speak to their competency and response in that regard.

Called repeatedly, told to call at a later date, did that, same response.

Our plane flight was. cancelled. three times and our trip delayed causing us to miss two days of our tour. we had to fly. into a different airport closer to our tour bus and hire a driver to get us to our bus location. our luggage was lost when we got there and had to wait for it to get to us. we had to by some items and pay for meals which would not had to Because meals were included in our tour coshering information to support our claim .

This is a terrible company. Won’t respond to my claim after filing all documents. Horrible claim forms and customer service. Have finally paid a small portion of claim but have ignored the largest part of claim for trip interruption. Looks like will have to file suit. You should not ever offer IMG as an option with their poor customer service service

Could you, please, to send me link, which provide me option to file claim.
Thank you.