See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
The initial people that I interacted with to find and set up the plan were both polite, friendly and helpful. The price was right and I would use this service again and recommend this company.
It’s 5 days since my claim submission. They wrote that it will take 2-3 days to respond, today is the 5th day and no response.
I’ll tell you more after my claim process & pay.
Review Updated: 08/15/2026
After sending the required documentation twice, IMG responded quickly with my reimbursement.
I'll definitely insure my future travels with IMG.
We had a peace of mind that we got this travel insurance.
Not possible to reach a human being to file a claim.
they are very helpful. they try their best to answer questions and encouraged me to pursue my claim.
Excellent service!
No problems
The airline did their best to mess up our tour. We were able, through our own wiles, to make it our destination on time (see: Planes, Trains and Automobiles). We kept receipts and filed an online claim with IMG upon our return. They were prompt in approving our claim and getting our out of pocket expenses reimbursed to us with no hassles. If there were a 6 star rating, I would give them that!
The claim was approved very quickly and there was no interaction with further questions or required documentation.
First time using Squaremouth and IMG travel insurance. Very happy we chose travel insurance coverage which definitely came in handy as ww had dome mishaps during our travels.
Last updated: August 26, 2026