Trips Protected
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SINCE 2005
150,940
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AVG. MONTH
4,505
Total Reviews
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SINCE 2005
3,298
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,298 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1997
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    581
  • 3
    321
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    143
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    210
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  • IMG policy: iTravelInsured Choice

    The initial people that I interacted with to find and set up the plan were both polite, friendly and helpful. The price was right and I would use this service again and recommend this company.

    Christin from WI
    Review Received: July 18, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    It’s 5 days since my claim submission. They wrote that it will take 2-3 days to respond, today is the 5th day and no response.
    I’ll tell you more after my claim process & pay.

    Roman from PA
    Review Received: July 18, 2026
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    5 out of 5 people found this review helpful

    Review Updated: 08/15/2026

    After sending the required documentation twice, IMG responded quickly with my reimbursement.
    I'll definitely insure my future travels with IMG.

    IMG policy: iTravelInsured Choice

    We had a peace of mind that we got this travel insurance.

    JOHN from NJ
    Review Received: July 18, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel LX Basic

    Not possible to reach a human being to file a claim.

    John from CA
    Review Received: July 16, 2026
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    they are very helpful. they try their best to answer questions and encouraged me to pursue my claim.

    debbi from GA
    Review Received: July 15, 2026
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    George from OH
    Review Received: July 15, 2026
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    0 out of 0 people found this review helpful

    Excellent service!

    IMG policy: iTravelInsured Choice

    Marilyn from CA
    Review Received: July 14, 2026
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    0 out of 0 people found this review helpful

    No problems

    IMG policy: iTravelInsured Choice

    The airline did their best to mess up our tour. We were able, through our own wiles, to make it our destination on time (see: Planes, Trains and Automobiles). We kept receipts and filed an online claim with IMG upon our return. They were prompt in approving our claim and getting our out of pocket expenses reimbursed to us with no hassles. If there were a 6 star rating, I would give them that!

    Joel from CO
    Review Received: July 14, 2026
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    7 out of 7 people found this review helpful
    IMG policy: iTravelInsured Choice

    Stanley from CA
    Review Received: July 13, 2026
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    0 out of 0 people found this review helpful

    The claim was approved very quickly and there was no interaction with further questions or required documentation.

    IMG policy: iTravelInsured Choice

    Phillip from AZ
    Review Received: July 12, 2026
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    0 out of 0 people found this review helpful

    First time using Squaremouth and IMG travel insurance. Very happy we chose travel insurance coverage which definitely came in handy as ww had dome mishaps during our travels.

Last updated: August 26, 2026