IMG Travel Insurance Reviews

All Good

My suitcase arrived 5 days into my 10 day trip. Customer service told me I had $250 to buy what I needed until my suitcase hopefully arrived. In my way home, a late flight caused me to miss my connection to Phoenix. I had to spend the night in Seattle. I will be checking with you to see if hotel cost is covered.

Filed trip cancellation its extremely difficult to get a reply and status

IMG finally paid my claim, after more than 4 months, but the experience of working with IMG was a nightmare.
1) Submitting claim documents via IMG's website did not work properly. The file size limits were small. IMG only received some of the documents submitted. The website said no claim existed. On the other hand, submitting claim documents by email worked perfectly well.
2) After submitting all the documents IMG originally requested, IMG kept asking for additional documents every few weeks, prolonging the process needlessly, then taking a long time to review these documents, and then asking for another document.
3) After 3 months of this, IMG wrote in an email "If you no longer wish to pursue this claim, please let us know and we'll update our records". The impression left is that IMG's goal is to exhaust people making a claim, so that they give up.

I needed to adjust the coverage dates and the rep was extremely courteous, prompt, and remained on the phone with me while I confirmed receipt of updated policy. Great!

They corrected a wrong name and early in process answered questions!

Sometimes the information given is different from information when I talked to a different person. Was frustrating at times.

I'm not really sure what trip this policy is for. The last trip we took ended in May 2023. We were scheduled to travel to Europe in April 2024 but had to cancel. That trip was insured by Allianz through the trip organizer. I did have a situation about three years ago involving Squaremouth that wasn't pleasant. Don't really remember the details but it left a bad taste in my mouth. In the meantime we've moved so a lot of those records are gone.

I emailed a claim but did not get a response . I then called customer service and received an email with claim form. I submitted my claim in paper via mail. I did not hear back yet