Trips Protected
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SINCE 2005
151,117
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AVG. MONTH
4,499
Total Reviews
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SINCE 2005
3,304
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,304 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1998
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    583
  • 3
    322
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    145
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    210
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  • IMG policy: iTravelInsured Choice

    Easy to purchase the plan. For me- it's just the peace of mind. Spent a lot of money on a dream trip- this was a good protection from the unexpected "surprise" . I had called with a few questions before I purchased- very easy. Had checked reviews and found them to be good. I would use again in the future- hoping I don't need it!!!!

    Kim from MN
    Review Received: July 2, 2025
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    IMG policy: iTravelInsured Travel Lite

    Honestly I believe you really helped me with my claim. It speeded up the process. I got the money I claimed. Now after I got home I deposited their check. Now I also got reimbursed only partially from my Healthins which did not reimburse me for the total amount. I have not deposited their check but contacted IMG! I talked to some one she said I could send the check from the insurance back to them. That’s all. Today I got a response from IMG that the claim department will contact me. Not sure what to do

    Ursula from CA
    Review Received: July 1, 2025
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    IMG policy: iTravelInsured Choice

    James J from PA
    Review Received: June 30, 2025
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    0 out of 0 people found this review helpful

    Once you got involved it went quickly. Squaremouth was very responsive.

    IMG policy: iTravelInsured Choice

    Working with knowledgeable and pleasant people.

    Marilyn R from CA
    Review Received: June 30, 2025
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    IMG policy: iTravelInsured Choice

    I filed a claim weeks ago and am still waiting to hear back from IMG. I have tried calling and they tell me I just have to wait for IMG claim representative to call me back.

    Barbara from MA
    Review Received: June 30, 2025
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    IMG policy: iTravelInsured Choice

    Everything went quite smooth, no problems at all I intend to use square mouth again, Dwight

    Dwight from LA
    Review Received: June 29, 2025
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    IMG policy: iTravelInsured Choice

    I found the person I spoke to at IMG arrogant

    Deanna from CA
    Review Received: June 25, 2025
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    IMG policy: iTravelInsured Choice

    When we called customer service we asked some questions. We were told they would call back but never did

    David from IL
    Review Received: June 25, 2025
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    IMG policy: iTravelInsured Choice

    Purchasing a travel policy through Squaremouth is very easy! The customer service representative helps you with picking out the best policy and price for your travel needs.

    Lynn from CA
    Review Received: June 24, 2025
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    IMG policy: iTravelInsured Choice

    I was diagnosed with Covid a day before my departure. I filed a claim with the carrier together with official documentation of my diagnosis from a physician. The claim was denied with the explanation that this was a preexisting condition! What? How is this possible? They also did not refund my premium. A total scam!

    Reinhard from CA
    Review Received: June 23, 2025
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Last updated: August 27, 2026