Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I had to make a date change to my travel insurance. I contacted customer service and it was completed and sent to me within 5 minutes. We had a wonderful trip and it was good to have the assurance that our trip was protected.
Still providing the requested info to facilitate this claim.
IMG has been horrible to work with. We filed a claim and have done everything they've asked for. They are not following their own guidelines/timelines and take forever to respond. I do not recommend them.
We had to file a claim.. I called from Europe several times and often got conflicting information. Now that we have filed a claim, they are telling what I was told was incorrect and not paying claims that I was told were going to be covered. I'm appealing the decision now. But overall, very disappointed and will not use again
Review Updated: 03/19/2024
While they ultimately did pay 95% of our claim, the process took way too long and there is no way to speak to anyone with any authority so it’s very frustrating. You submit paperwork they give them self 10 days to review the paperwork and they send you an answer then you ask a question and then it’s another 10 days so we submitted everything in January and we received our payment 2 1/2 months later They also were incredibly nitpicky about a $23 receipt which we had the credit card receipt for but not the original one so yes, we did ultimately get our money but the amount of work it took to get the money in my opinion felt excessive and it could’ve been handled so much quicker if they were willing to give you just one phone call oh and repeated request for phone calls that were promised or ignored
The policy coverage was verified thru their rep who was very polite.
The problem with purchasing coverage is for your company to give real time examples like ...we had a person medically evacuated from Aruba to the USA and the cost was approximately xx dollars.
This info would help us decide amout of insurance coverage to buy. Your representative had no clue.
I am waiting to hear from you, I sent in all my paper work.
Still waiting to hear about the claim. It’s been weeks since I submitted it!
Thankfully no claim!
But my previous policy I did have a claim and it is why we went through you again!
Every question was answered and everyone I spoke with during the purchase process was helpful. Now that I’ve filed a claim and answered a question I haven’t heard anything and it’s been several weeks. I’m concerned.
I purchased my policy 3 weeks after the Gaza war broke out. IMG refused to compensate me for the cancelled return leg of my Tel-Aviv-Chicago R/T ticket. They claimed that since I bought the insurance less than 30 days after the Gaza war broke, I was not covered for trip disruption.
IMG never alerted me to that strange caveat upon selling me their policy. This exception is probably buried somewhere in the very-very long policy, and I doubt anyone reads this lengthy policy before purchasing travel insurance online. I find their conduct at best unethical, if not a pure scam.
I will never deal with them again, will tell all my traveling friends to avoid them, and hope you'll take my comment into account. It is a BAD company to do business with.
Dr. Edna Grad