Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
119,004
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AVG. MONTH
4,461
Total Reviews
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SINCE 2005
2,807
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.63/5
Customer Service During Claim
3.35/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1678
  • 4
    505
  • 3
    286
  • 2
    118
  • 1
    174
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  • IMG policy: iTravelInsured Travel SE

    We recently filed a claim and we are hopeful that the process continues to go smoothly.

    Shanda from TN
    Review Received: May 11, 2023
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    0 out of 2 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    I have purchased IMG insurance several times and enjoy the peace of mind during my travels.
    Thank you,
    Eric

    Eric from OH
    Review Received: May 8, 2023
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    0 out of 4 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    We filed a claim because of an accident nothing to do with Civid-19.

    RHONDA from MI
    Review Received: May 3, 2023
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    0 out of 7 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Elizabeth from CA
    Review Received: April 30, 2023
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    2 out of 2 people found this review helpful

    I had a small medical claim ($250). IMG required me to submit over a dozen pages of records for every part of my trip. It took a few weeks to get paid also. This may all be standard. I’ve never had a claim before.

    IMG policy: iTravelInsured Travel SE

    We had a question about our coverage during our trip and the chat function on IMG’s site was super helpful to clarify our coverage with regards to some concerns we were facing.

    Laura from IL
    Review Received: April 28, 2023
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    2 out of 4 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    I always use Square Mouth. One can easily buy the wrong insurance as I would have this time unless I had checked with your agent.
    Thanks again,
    Jim Whitticom

    James from CO
    Review Received: April 22, 2023
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    3 out of 6 people found this review helpful
    IMG policy: Patriot International Lite

    All good. Good peace of mind when traveling outside the USA. Like how you can compare their different policies that match your travel destination.

    Curt from VA
    Review Received: April 22, 2023
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    2 out of 5 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Tried to contact them while traveling outside the USA. NO success. No response to Chat. Could not file a claim on line.. Taxi to Dr....I had no way to get there except a taxi...the only funds they took was American Dollars and would not provide a receipt as it would be taxable income to them....no credit card accepted either. $10. What to do? No help with the online system that was not functioning...could not get any help or guidance on what to do for a receipt for the taxi. Had to file a paper claim and had no receipt for taxi. Had no official claim for either....had to make up my own. IMG was terrible....took my funds for the insurance and provided no help.

    Daniel A Hinchliffe 828.545.7466

    Daniel A Hinchliffe from NC
    Review Received: April 15, 2023
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    23 out of 26 people found this review helpful

    Review Updated: 05/13/2023

    I sent in the original documents and now they asked me for the original documentation.

    IMG policy: iTravelInsured Travel SE

    Excellent sales person.

    Siegmundo from TX
    Review Received: April 7, 2023
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    0 out of 2 people found this review helpful
    IMG policy: iTravelInsured Travel Essential

    I was able to get questions about additions to the policy answered immediately. Great customer service! Thank you!

    Jennifer from OH
    Review Received: April 6, 2023
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    0 out of 1 people found this review helpful