Trips Protected
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SINCE 2005
150,940
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AVG. MONTH
4,505
Total Reviews
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SINCE 2005
3,298
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,298 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1997
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    581
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    321
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    143
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    210
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  • IMG policy: iTravelInsured Choice

    Very smooth claim process. They didn't dispute any parts of the claim.

    jason from GA
    Review Received: June 29, 2026
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    2 out of 2 people found this review helpful
    IMG policy: iTravelInsured Choice

    N/A

    Jose Gregorio from IL
    Review Received: June 28, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    Very happy with our experience with squaremouth. Professional, courteous, easy to work with

    Mary Ann from FL
    Review Received: June 27, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    This is my 2nd time using IMG travel insurance . IMG insurance is easy way to get for travel insurance . It’s simple on line & fast . Representative in case you call for question was courteous & informative. Clear policy written .
    Although I don’t have to file a claim, thanked God everything went on smoothly and I’m confident enough w/ the policy I purchased w/ them .

    Maria Socorro from NJ
    Review Received: June 26, 2026
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    Easy purchase, good customer service.

    Susan from WI
    Review Received: June 25, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    I don’t remember if I called Square Mouth or IMG to explain how my policy worked, and what I should bring with me on my trip. Whoever I called, I got a live human being on the phone very quickly and she was friendly and helpful.

    Linda from CA
    Review Received: June 24, 2026
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    3 out of 3 people found this review helpful
    IMG policy: iTravelInsured Choice

    The resolution of my claim is r
    Taking a very long time and communication is inadequate. My traveling companion has had hers resolved much more quickly. I am not satisfied.

    JUdith from MA
    Review Received: June 24, 2026
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    4 out of 5 people found this review helpful
    IMG policy: iTravelInsured Choice

    The IMG rates were very competitive and while I did not have to file a claim, I will continue to consider the purchase of insurance coverage for future travel through IMG.

    Maria from FL
    Review Received: June 23, 2026
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    Na

    Stacy from CA
    Review Received: June 23, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    I should have realized that I needed to see a medical professional in Germany to possibly get my claim reimbursed.

    Catherine from TX
    Review Received: June 22, 2026
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    1 out of 1 people found this review helpful

Last updated: August 26, 2026