See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Very smooth claim process. They didn't dispute any parts of the claim.
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Very happy with our experience with squaremouth. Professional, courteous, easy to work with
This is my 2nd time using IMG travel insurance . IMG insurance is easy way to get for travel insurance . It’s simple on line & fast . Representative in case you call for question was courteous & informative. Clear policy written .
Although I don’t have to file a claim, thanked God everything went on smoothly and I’m confident enough w/ the policy I purchased w/ them .
Easy purchase, good customer service.
I don’t remember if I called Square Mouth or IMG to explain how my policy worked, and what I should bring with me on my trip. Whoever I called, I got a live human being on the phone very quickly and she was friendly and helpful.
The resolution of my claim is r
Taking a very long time and communication is inadequate. My traveling companion has had hers resolved much more quickly. I am not satisfied.
The IMG rates were very competitive and while I did not have to file a claim, I will continue to consider the purchase of insurance coverage for future travel through IMG.
Na
I should have realized that I needed to see a medical professional in Germany to possibly get my claim reimbursed.
Last updated: August 26, 2026