IMG Travel Insurance Reviews

My husband fell on November 20th. We were unable to go. We contacted IMG right away. Sent fire department, ER report and all doctors reports. We have been going back and forth. They kept asking for more information. We sent them everything and are still waiting.

IMG made it very difficult to file and settle a claim. I had to cancel due to an ankle problem making walking very difficult. Took 3 doctor calls/visits to complete all the forms and information needed, including an attestation from a doctor that I did not have a problem when I took out the policy 9 months before the trip! Whenever I submitted one document it usually took 3-4 weeks for them to come back and ask for additional documentation. In total took 3+ months to get reimbursed from when I submitted the original claim.

We had to file 3 claims with our nightmarish trip (flight diverted, delayed, baggage delays for 5 days). IMG paid all 3 claims within 4 weeks after we submitted our claims. I was expecting having to go back and forth arguing with them, but they honored all 3 claims (trip interruption, travel delay, and baggage delay) with no issues at all.

Had to change the travel dates slightly and customer service at IMG was great.

The rep I talked with was curt. The website says claims will be processed in 10 days. When I called, I was told it would be 20 to 30 days.

SAME GREAT PREMIUM VLUXURY TRAVEL INSURANCE !!!!!!!!!!!!!!!

I will be making a claim due to a death in the family. While I am just starting the process to date the IMG team has been helpful

Easy to set up policy and make changes as we added to our trip. We didn’t need to use policy, but gave us peace of mind in case something were to happen.

We changed our destination from Costa Rica to Maui, Hawaii. We no longer needed travel insurance. Called to cancel and of course it was out of the cancelation window even though there were months to go before travel. Not happy that you wouldn't work with us. Your cancellation window is far too narrow. You kept our money when there was little or no possibility that we would use your service. This is a rip-off policy. We will not recommend or use your service ever again.