IMG Travel Insurance Reviews

IMG customer service in claims has been helpful. They have an online process for filing a claim that is easy to use. The claim for a cancelled cruise due to urgent surgery has just been filed so I have no report on the outcome of the claim.

This policy seemed to have higher coverage limits for the best price.

Customer service was very accommodating. They adjusted (extended) the length of my trip by a week with no hassle and no change in cost.

Easy experience getting travel insurance.

Still awaiting processing of claim. Will complete review when claim is settled

I felt comfortable knowing I was covered with insurance should an unforeseen accident or medical emergency occur.

Customer service rep was friendly and emailed me the form needed to file a claim.
Too early to submit additional feedback.

I filed my claim over 2 weeks ago and have had no response other than that the claim was received. The online system is not able to show the progress of the claim.

very nice

Claim not yet filed, but will be. I contacted COVID 19 during the trip and, by Chilean protocol. was quarantined three days (five days after start of symptoms). A positive test was obtained by the ship's doctor on board the ship Stella Australis. One day of the quarantine was spent in my room on the ship, and two days were spent in a hotel at Punta Arenas at my own expense. My claim will be for the hotel room in Punta Arenas, as well as for 3/20 of the cost of the trip.

Stephen Coutts