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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,524
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AVG. MONTH
659
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    We bought our policy over a year in advance, so didn't have the final travel dates at the time of purchase and forgot about it. We called on the day of departure to shorten the trip and modify the travel dates. While it had to go through a supervisor for review, our modification request was processed promptly. We didn't have any claims on this trip.

    S from FL
    Review Received: August 24, 2024
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    This has been horrible. They didn't help you in a timely fashion they were closed during the trip. It was not helpful.

    Anonymous from MD
    Review Received: August 24, 2024
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    8 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Very easy to enroll. Customer service answered all my questions prior to my purchase.

    Braeden from WA
    Review Received: August 23, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Sam from OH
    Review Received: August 23, 2024
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    0 out of 0 people found this review helpful

    Claim process went smoothly. Thanks

    Berkshire Hathaway Travel Protection policy: ExactCare

    Customer service answered my questions.

    Derek from OR
    Review Received: August 21, 2024
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I put the return date incorrectly on the original policy. It was quickly corrected on the phone before I left home.

    Jan from TN
    Review Received: August 20, 2024
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    2 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    After I submitted the claim, after about 11 days, I got the message acknowledge they have received the case and will get back to me in 15 business days (approximately 3 weeks). I am in the waiting period now.

    J-R W. from MA
    Review Received: August 15, 2024
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    3 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    No claim, no comment.
    Just piece of mind.

    David from TX
    Review Received: August 14, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I submitted my claim July 19th and was told it could take up to 15 business days to hear back. Today is 16 days and an examiner still has not reviewed our policy. So far not happy with the time it’s taking to review a policy

    D'Lynn from NC
    Review Received: August 14, 2024
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    8 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Not lightening fast, but they dealt with my claim within the specified time limit and I was reimbursed for my additional expenses.

    Tiffany from WA
    Review Received: August 13, 2024
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    3 out of 3 people found this review helpful