Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,180
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AVG. MONTH
779
Total Reviews
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SINCE 2016
974
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (974 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    156
  • 3
    93
  • 2
    35
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare Lite

    Put in my claim while still on vacation on 9/30 and have heard nothing from the company. Hoping to hear something from them soon at least stating they are working on the claim.

    Charity from PA
    Review Received: October 12, 2024
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Lite

    The travel assistant was friendly and quite helpful. Her name was Kenzie.
    Our vacation went well with no incidents. Thank you for peace of mind in case of cancellation.

    Mary from IN
    Review Received: October 10, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Cliff from GA
    Review Received: October 8, 2024
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    3 out of 5 people found this review helpful

    There was a glitch at the beginning. All paperwork was sent and received (we tracked this by sending it certified mail) but, when we called BH for a progress report, they had not updated their system showing they had received the paperwork. We then emailed Squaremouths zero complaint center to ask for assistance and scheduled a call. The day before the call was to occur, we received notification that BH had paid our claim.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I had questions due to travel that could have been impacted by Hurricane Helene when I called I my questions were answered clearly and with understanding of my situation.

    Norma from MD
    Review Received: October 4, 2024
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    It was easy to buy and inexpensive. Best of all, I didn’t need it.

    Bruce from ME
    Review Received: October 1, 2024
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    0 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Was frustrated I had to purchase an additional policy to cover my bike during my travel. Otherwise I had a good experience.

    Cherie from CO
    Review Received: September 30, 2024
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    0 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    We had a flight canceled which caused a major problem in our trip. When I called for assistance they could not tell me if booking another flight would be covered. This was so stressful. That is why I only gave them 3 stars

    Bret from UT
    Review Received: September 28, 2024
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    6 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Sickness caused us to cancel. Will collect forms for claim in next few weeks

    william from PA
    Review Received: September 26, 2024
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    1 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Really nothing else to say. The person I talked to was very helpful and answered all my questions. The quick response through email was excellent. Having this policy gave me an added comfort in traveling. One of my companions did not get the insurance and needed it. This was the first time I have been with anyone who needed to leave Europe ahead of schedule for health reasons. From now on I will always get the insurance.

    Sara from IL
    Review Received: September 25, 2024
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    4 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    There is a location in my area, so I figured if I needed any further assistance it would be nice to have one close.

    Kim from UT
    Review Received: September 23, 2024
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    0 out of 1 people found this review helpful

Last updated: September 26, 2026