Berkshire Hathaway Travel Insurance Reviews

The policy coverage was fairly clearly stated and easy to understand, and it was easy to reach people by phone or email. Claim response has been a little slow.

The customer service was excellent.

So far I am not satisfied with Berkshire Hathaway Travel Protection. While my particular travel issue appears to be covered (remains to be seen what challenges I face during the claims process, which is just starting), the lady who took my call told me it will be a month (20 business days) before an examiner is even assigned to my claim. This delay is egregious and will definitely impact my thinking on which travel insurance company to select in the future when planning a trip. Luckily my claim is only modest and I'm not in desperate need of the unplanned expenditures from a covered travel event--if I was more dependent on this reimbursement, a month's delay before my claim is even reviewed would not be acceptable to me.

We had a trip interruption because of my child's passport loss. I called the customer service, and the claim was established right away. I appreciate the assistance. I have uploaded all the documents related to the claim and am awaiting the review and response. Thank you.

Haven't heard from them in 3 weeks since providing details about my claim.

Very slow to resolve claim

We bought our policy over a year in advance, so didn't have the final travel dates at the time of purchase and forgot about it. We called on the day of departure to shorten the trip and modify the travel dates. While it had to go through a supervisor for review, our modification request was processed promptly. We didn't have any claims on this trip.

This has been horrible. They didn't help you in a timely fashion they were closed during the trip. It was not helpful.

Very easy to enroll. Customer service answered all my questions prior to my purchase.