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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,524
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AVG. MONTH
659
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    The Squaremouth Customer Service people were wonderful! They were very nice and helpful. One young man that I spoke with several times with various questions was superb because he was so knowledgeable and an expert at comparing the various details of different trip coverage. He assisted me in getting a TinLeg coverage to assist in trip insurance (AD&D) that wasn’t previously covered. I am sorry that I do not remember hid name; it may have been James.

    Alexandra from MD
    Review Received: August 13, 2024
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    When I called the travel assistance phone number it gave a prompt for non-emergency help but then the call never went anywhere.

    Joshua from IL
    Review Received: August 10, 2024
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    6 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    quick response by providing me a claim / case number

    XiaPIng from WA
    Review Received: August 9, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Waiting for respond on submitting the claim

    yichao from WA
    Review Received: August 6, 2024
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    2 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I sent them all documentation and never even received confirmation of receipt. I haven't heard anything.

    David from NY
    Review Received: August 6, 2024
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    7 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Please contact me for the claim

    Basher from FL
    Review Received: August 5, 2024
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    3 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Very easy to apply for and get a policy, very clear on coverage. Customer Service was outstanding when a policy adjustment was needed.

    philip from AZ
    Review Received: August 3, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    None

    Michael from CO
    Review Received: August 1, 2024
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    1 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Looking forward to finding out how it goes with the claim I filed. Otherwise my experience has been excellent.

    Fiona from ME
    Review Received: August 1, 2024
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I am waiting to hear back from the rental company. They are claiming we damaged the car. I sent them in pictures we took before we got in. If they try to say we owe them, I intend to file a claim. We did not damage the car.

    Jennifer from MS
    Review Received: July 27, 2024
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    1 out of 1 people found this review helpful