Berkshire Hathaway Travel Insurance Reviews
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Overview
Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.
See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.
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“Berkshire Hathaway Travel Protection policy: ExactCare Value
This is a scam. The process required for submitting a claim regarding a 24-hour delay in our trip would take hours of my (and others') time. That level of documentation is not necessary to show that the delay occurred. I will never purchase insurance with Berkshire Hathaway, and encourage you to drop them as a provider.
Sadie from AKReview Received: January 30, 2026Was this review helpful?8 out of 8 people found this review helpfulResponse from Berkshire Hathaway Travel ProtectionWe’re sorry to hear about your frustration with the claims process and appreciate you sharing your experience. When a claim is submitted, we’re required to request certain documentation—such as your original trip itinerary, proof of payment, airline tickets, and any records explaining the reason for the cancellation, delay, or interruption. We also ask for receipts for any out‑of‑pocket expenses related to the claim.
These requests are standard across the travel insurance industry and help us verify coverage, protect our customers, and ensure claims are reviewed accurately and as quickly as possible. While we understand that gathering paperwork can feel inconvenient, this process allows us to pay valid claims fairly and responsibly.
If you have questions about what’s needed or need help submitting documents, our claims team is always happy to assist.
“Berkshire Hathaway Travel Protection policy: ExactCareThey took a few days to answer me even though the email said they were monitored 24/7
Wesley from NYReview Received: January 27, 2026Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 03/14/2026
I have filed a claim and followed up about it and have received only a confirmation email. It has been more than 3 months since my trip and I qualify for a partial or full refund based on what happened with my travel and the insurance I got.
They have not messaged me or anything and I have no idea where in the process it is or if my claim has been thrown out or what happened.
Im very upset and frustrated. Not only was my trip ruined because my flights were delayed so much I missed 2 connection and had to buy a bus ticket in mexico to my final location, but the insurance plan I purchased was apparently wasted money.
“Berkshire Hathaway Travel Protection policy: ExactCare ValueWe were pleased with your company from beginning to end.
Although we didn’t claimed anything either.
Thank youAdrianus from NJReview Received: January 26, 2026Was this review helpful?0 out of 2 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCare ValueI have used this provider before and was hospitalized both times from sickness. Both times the hospital worked with your claims teams and I didn’t have anything to worry about except getting well.
Jerry from FLReview Received: January 26, 2026Was this review helpful?3 out of 3 people found this review helpfulResponse from Berkshire Hathaway Travel ProtectionThank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. Wishing you a speedy recovery, and we look forward to helping you with all your future travels!
“Berkshire Hathaway Travel Protection policy: ExactCare ValueEdward from IAReview Received: January 18, 2026Was this review helpful?0 out of 0 people found this review helpfulClaim was resolved quickly.
“Berkshire Hathaway Travel Protection policy: ExactCareAlthough we have submitted our Claim No. (02745250) on 12/31/2025, we have received no response so far, other than this "rate your experience". Unfortunately, under such situation, we cannot evaluate high-rate to Berkshire Hathaway Travel Protection.
Yu from PAReview Received: January 7, 2026Was this review helpful?2 out of 2 people found this review helpfulReview Updated: 02/04/2026
We acknowledged based on the terms and condition, if the carry bag was damaged and purchase receipt is not existing, the maximum insurance coverage to be $150; however, we thought this guidance is not reasonable as not everyone is keeping his purchase receipt for long time.
“Berkshire Hathaway Travel Protection policy: ExactCare ValueThe claim was easy to file and a decision was given in about 6 business days. I am satisfied with the ease of dealing with BHSI and the speed of handling my claim.
DR. from GAReview Received: December 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Berkshire Hathaway Travel ProtectionThank you for taking the time to share your feedback! We’re glad we could help and get your claim resolved quickly. Wishing you safe travels!
“Berkshire Hathaway Travel Protection policy: ExactCareAlways enjoy purchasing from them. Great service
Aron from NYReview Received: December 28, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Berkshire Hathaway Travel ProtectionThank you so much for taking the time to provide your feedback, we are happy you are satisfied with our service and look forward to doing business with your in the future. Safe travels!
“Berkshire Hathaway Travel Protection policy: LuxuryCareThe claims website was cumbersome and slow but it was approved quickly after submitting all the necessary documents.
YW from TXReview Received: December 24, 2025Was this review helpful?0 out of 0 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCareLiked the coverage. Seemed simple.
Chase from OHReview Received: December 10, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Berkshire Hathaway Travel ProtectionThank you so much for taking your time to leave this review. We are happy to hear that the process was simple, and we wish you safe travels!
Last updated: June 22, 2026