Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
Calendar icon
SINCE 2016
96,492
Calendar icon
AVG. MONTH
672
Total Reviews
Star icon
SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
  • Filter By
    Filter
    Sort By
    Sort
  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    They refused to pay the claim. Extremely disappointed with them. You took my money then gave me the run around and never paid it. Very dissatisfied

    Nancy from DE
    Review Received: October 2, 2025
    Was this review helpful?
    0 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Great coverage for a great price. Worth the piece of mind when traveling.

    Connor from MN
    Review Received: October 2, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Very helpful when I had to change the dates as I had mistakenly put the wrong dates in

    Heather from FL
    Review Received: September 26, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    My parents had to cancel their trip after my father had a medical episode and was medically advised to cancel his travel plans.
    Filed the claim and immediately contacted the company to ask what was needed. We went back and forth twice, maybe three times but not for anything unreasonable, and their responses were within a reasonable time frame of 2-3 weeks.
    Today, without notice, we received the full amount of our claim. Three months start to finish. Would recommend.

    Joy from FL
    Review Received: September 19, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    One of the two travelers got Covid 2 days before departure, and we had to cancel the trip. We sent in a claim and are awaiting a resolution.

    Jane from WA
    Review Received: September 17, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 10/15/2025

    The processing of my claim was quick and complete. Thank all involved in this settlement. Jane from Washington

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Great customer service! And able to access an agent right away!

    Lisa from CA
    Review Received: September 14, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We appreciate you taking the time to provide us with your feedback and are very glad you had a great experience. Safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    It sure helped me in choosing
    my travel protection and helping me save as well.

    C. Ann from CA
    Review Received: September 11, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We appreciate you reaching out to share your experience! We wish you safe travels!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    They were very helpful at the beginning when I needed to change the end date of my trip

    Fortunately, we did not have to file a claim

    We had a wonderful vacation, knowing that we had peace of mind with insurance

    DEREK from TX
    Review Received: September 8, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to share your experience! We’re glad we were able to assist with your travel changes. Safe travels and thank you for trusting BHTP!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I like Squaremouth as a comparison tool. I honestly don't know the advantage to booking through Squaremouth vs directly with the provider. Any claims that I have made over the many years of buying trip insurance have only involved the insurer.

    Heather from CO
    Review Received: September 1, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for your feedback! We’re glad to hear that Squaremouth provided a helpful comparison of options and that you chose us for your travel protection. Please don’t hesitate to reach out to us at BHTP if you have any questions or concerns regarding your coverage or need assistance filing a claim. Safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Air Cananda went on strike and my trip was cancelled
    So let’s see how my claim goes before I give ANY feedback

    ROBERT from NY
    Review Received: August 30, 2025
    Was this review helpful?
    0 out of 3 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re sorry the Air Canda strike impacted your trip. I see that you’ve initiated a claim, and our team is currently reviewing your documentation. We’ll be in touch very shortly with a determination, or to request any additional information if needed. Thank you for trusting BHTP to protect your trip!