Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
96,524
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AVG. MONTH
659
Total Reviews
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SINCE 2016
921
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (921 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    603
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    48
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    Everything I needed for peace of mind. Agent answered questions to make my choices.

    Heidi from NJ
    Review Received: August 6, 2023
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    It was easy enough to make a claim. Now we are waiting for refund.

    Anna from FL
    Review Received: August 5, 2023
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    On July 27 I called you and spoke to Rhonda who was very helpful. I explained that we left the U.S. on June 28 for Reykjavik, Iceland to begin a cruise on the Greg Mortimer on July 1. The trip was cancelled as the ship got caught in pack ice and destroyed a propeller and was towed to northern Norway for repair. We were given half price off a shorter cruise departing Swalvard on July 8 and had to make our way there. She told me that I would receive an email with a link to the claim form. I'm still waiting for that link. Please advise. We kept all receipts regarding this.

    Pam from FL
    Review Received: August 2, 2023
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    6 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I was very pleased with how easy the process was and how very helpful the person with whom I speak was

    Margaret from OH
    Review Received: July 22, 2023
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    3 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Thank your for being so easy to interact with and efficient in generating our medical insurance coverage for our Ireland trip. We did not have to use the additional coverage, however, it allowed a peace of mind if we needed to asked for support. The trip was great. We explored the country both north, south, east and west. We returned healthy and happy to be home.

    Theresa from OH
    Review Received: July 21, 2023
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    3 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    While at an Airbnb in Italy, the house was broken into and robbed of all our cash and everything valuable. Dealing with Airbnb has been a nightmare. I am glad I purchased trip insurance, but my stolen jewlery is only worth $500 per a person according to the policy. It is obviously better than nothing, but not anywhere close to the value of my stolen items.

    Ro from NY
    Review Received: July 12, 2023
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    12 out of 12 people found this review helpful

    Review Updated: 08/11/2023

    We had a theft while in an Airbnb in Italy. I am getting the runaround from everyone other than Berkshire Hathaway. Once I sent our police report and receipts in, we quickly received pay out on our policy. I will definitely use them again for travel. I will never use Airbnb again. They ruined our vacation.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    After purchasing my policy, I extended my vacation dates. I called customer service and easily had my policy modified. It was done quickly and with friendly help.

    Nancy from CO
    Review Received: June 28, 2023
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The woman I spoke to was polite, professional and most helpful . Due to circumstances beyond my control , we needed to change our original travel dates ..

    Thank you for assisting with our date changes as well as your time , efforts and assistance !

    leslie from WA
    Review Received: June 17, 2023
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Very happy with the service provided.

    Joanne from CA
    Review Received: June 8, 2023
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Good customer service - prompt, efficient, professional.

    Barbara from CA
    Review Received: June 8, 2023
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    4 out of 5 people found this review helpful