Berkshire Hathaway Travel Insurance Reviews
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Overview
Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.
See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.
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“Berkshire Hathaway Travel Protection policy: ExactCare
Submitting a claim for a travel delay requires a lot of paperwork. I don't think I'll be buying travel insurance in the future - I didn't realize I'd have to spend hours assembling documents for a $200 claim!
Chetan from MAReview Received: December 15, 2019Was this review helpful?23 out of 23 people found this review helpfulReview Updated: 01/12/2020
They reimbursed quickly but the form itself was cumbersome to submit. If they had a UI/UX expert take a look at the form design, it could be made easier for all future claimants. For example, there were numerous form fields that were not relevant to my claim. I had to call to clarify, and they said to ignore those fields. Again, that's fine - but it would be easier if the forms were well designed.
“Berkshire Hathaway Travel Protection policy: ExactCareErnest from TXReview Received: December 14, 2019Was this review helpful?5 out of 5 people found this review helpfulClaim was eventually processed ok, but no feed back after I completed the online form, until I emailed, and they advised it was being reviewed.
“Berkshire Hathaway Travel Protection policy: ExactCareI I extended my stay by two weeks and Berkshire Hathaway extended my policy to cover the extra two weeks at no charge, the customer service was great!
Geoff from AZReview Received: December 9, 2019Was this review helpful?6 out of 6 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCare ValueUnfortunately I have been waiting for a response on what information to send but have not heard back from my claims adjuster
CR from NYReview Received: November 29, 2019Was this review helpful?26 out of 27 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCareThank you.
I was fineJyoti from COReview Received: November 7, 2019Was this review helpful?3 out of 5 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCareWas a very good overall experience!
STEVEN from GAReview Received: October 31, 2019Was this review helpful?2 out of 4 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCareI'm pleased with my experience with Berkshire Hathaway Travel Protection except for one item. Before I left on my trip, I received an email with contact information to use in the event I needed to contact BHT while I was abroad. I took a fall on the sidewalk that required a visit to the hospital in Lisbon, Portugal on a Friday night. The next day I sent an email with documentation to the email address: assist@bht.com. I never received any confirmation or reply that I notified BHT. When I returned from vacation, I called BHT and was advised that the email address that I was instructed to use is not linked to the claims department. Shouldn't the email contact address provided by BHT be linked to claims or customer service? I sent an email because I wasn't using a mobile phone for phone calls during my travels.
Suzanne from HIReview Received: October 23, 2019Was this review helpful?22 out of 23 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCareIt would be great if you had a section to look at for reviews of the experience in claims made clients. I don't care how nice the agent was in selling a policy. I need to know how the experience of dealing with a claim works when I apply for a policy in the first place.
Warren from MNReview Received: October 13, 2019Was this review helpful?29 out of 30 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCareExcellent options for coverage. Competitive prices. We were allowed to increase our coverage shortly before travel began, as Travel costs increased between date of original insurance purchase and our dates were of travel. We like the many coverage choices and quickly found the one that fit our needs.
MC from NYReview Received: September 24, 2019Was this review helpful?3 out of 6 people found this review helpful“Berkshire Hathaway Travel Protection policy: ExactCare ValueThis was an easy enroll...but honestly cannot judge service since there is no claim.
(Thankfully).Sandra from NYReview Received: September 15, 2019Was this review helpful?2 out of 7 people found this review helpful
Last updated: September 23, 2026