Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,119
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AVG. MONTH
783
Total Reviews
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SINCE 2016
973
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (973 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    155
  • 3
    93
  • 2
    35
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    Couldn't believe how quickly they handled my claim. When I called with questions they answered clearly and made the claim easy. Will use them again.

    Peggy from AZ
    Review Received: July 7, 2019
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    14 out of 14 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    No problems. All went well.

    Charles from CO
    Review Received: July 2, 2019
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    3 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Michael from CO
    Review Received: June 1, 2019
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    15 out of 15 people found this review helpful

    I had a very unfortunate experience traveling. My wallet was stolen. This meant acquiring temporary passport and US documents, and arranging new flights. Fortunately, my wife had kept all receipts, including boarding passes, train tickets, etc. I received approval in about a week and the checks arrived promptly afterwards.

    Berkshire Hathaway Travel Protection policy: ExactCare

    Heather from CO
    Review Received: June 1, 2019
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    12 out of 13 people found this review helpful

    My husband had his passport and Permanent Resident card stolen. I also lost my hat in a cathedral. One portion of our trip was delayed.Fortunately, we had all the receipts requested, including our unused plane tickets, our new plane tickets, boarding passes, and proof of charges for new passport, etc. The claim took awhile to assemble, but was processed in about a week and the checks sent promptly afterwards. Great service on the phone as well!

    Berkshire Hathaway Travel Protection policy: ExactCare

    The process was easy. Berkshire Hathaway was attentive via email and communicated very well. I choose a familiar company to me with good ratings. I would recommend them to other travelers.

    Karen from CA
    Review Received: May 25, 2019
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    11 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    on Mon, Apr 29 i filed a clam lets see how fast we can get it done

    shmaye from NJ
    Review Received: May 7, 2019
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    0 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    As a senior citizen we have concerns about traveling out of the US where medicare coverage does not apply. The travel proptection plan addressed this concern. I did have a tripping accident but did not require medical services. Having the insurance left me the option should the injury need treatment. I will consider this paln in our next trip out of the US.

    Curt from MN
    Review Received: April 22, 2019
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    16 out of 18 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The insurance company has problem to identify my policy when I need to make a claim.

    Nam from OH
    Review Received: April 21, 2019
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I had to cut short our long planned vacation because I picked up some protozoa parasite in the Amazon and had to be hospitalized. I have submitted a claim and I am waiting for a response.

    Phil from MA
    Review Received: April 20, 2019
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    7 out of 19 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Much waiting but came through so thank you

    Stephen from WA
    Review Received: April 19, 2019
    Was this review helpful?
    13 out of 14 people found this review helpful

Last updated: September 23, 2026