Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,119
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AVG. MONTH
783
Total Reviews
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SINCE 2016
973
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (973 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    155
  • 3
    93
  • 2
    35
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    As other comments had mentioned their contact hours are Monday thru Friday. I did have an event happen on a Sunday while traveling, but it was not catastrophic. I would have asked for advise, but there was no number to call on a Sunday morning. I might not have handled the situation as they would have wanted me to, but when I filed a claim for it they covered it satisfactorily.
    Also before travel one of the party had to cancel and they covered that claim also satisfactorily.
    Once approved the payment process is quick. In both check was received in 1 week.
    I felt from reading reviews that many travel insurance companies were sketchy. With Berkshire Hathaway not only did they have good reviews overall but also the name recognition.
    If in the position to purchase travel insurance again I would go with Berkshire Hathaway again.

    Gwen from MD
    Review Received: April 16, 2019
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    22 out of 22 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I developed health problems about two months before scheduled departure. Two doctors wrote letters advising me not to go, which were forwarded to BH. Good thing too, because they had a hard enough time keeping me alive here on dry land. It took them about two months but Berkshire ultimately made a full refund of all my expenses.

    Frederick from NC
    Review Received: April 12, 2019
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    13 out of 13 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    We had a family illness requiring hospitalization and had to cancel trip. Filled out claim form online and sent in the basic documentation requested. Had a check for the full amount of the trip within a couple of weeks. Very pleased.

    Brian from GA
    Review Received: April 8, 2019
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    12 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I had to change my travel dates and trip coverage, and had a pleasant ,no hassle experience in doing so and getting my insurance rate adjusted, which led to a prompt refund for the difference. Can't get better than that.

    Turbobob from PA
    Review Received: April 8, 2019
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    3 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    seems to be easy so far. just waiting on the check

    jody from NY
    Review Received: April 2, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 04/30/2019

    They processed the claim timely and it was a positive outcome.

    Berkshire Hathaway Travel Protection policy: ExactCare

    I have to say I was shocked that the policy limited the definition of “married” couple to ones that are a man and a woman. I needed a policy in a hurry so I held my nose and bought yours, but is it even legal to discriminate in that way when gay marriage is federally recognized?

    Anthony from NY
    Review Received: March 21, 2019
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    6 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Chat representative very knowledgeable and helpful. Answered questions quickly.

    Patrice from NY
    Review Received: March 18, 2019
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Very reasonable and fills my needs well. Thank you.

    Susan from CA
    Review Received: March 8, 2019
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    0 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Will probably renew next year

    Neal from OR
    Review Received: March 8, 2019
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I have used your services twice and enjoyed the great pricing. You are now my go to travel protection service.

    Thanks,
    Kevin Johnson

    Kevin from MO
    Review Received: March 8, 2019
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    0 out of 0 people found this review helpful

Last updated: September 23, 2026