Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,583
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AVG. MONTH
638
Total Reviews
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SINCE 2016
948
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.09/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (948 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    150
  • 3
    92
  • 2
    33
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    I am still waiting on an answer to see if the claim is going to be paid out. Check a few days ago was told still under investigation could take another 3 weeks

    Jessica from TX
    Review Received: August 12, 2018
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    20 out of 21 people found this review helpful

    Review Updated: 09/09/2018

    I kept getting different answers from company. Agent went on vacation without updating claim.
    Took over 32 days to complete.
    Customers service was very rude, when calling for an update.

    Berkshire Hathaway Travel Protection policy: ExactCare

    I was really annoyed to learn that you don’t cover glasses in the insurance. I would have assumed that was a logical thing to cover. I left both my glasses on the plane as I was very ill having picked up campylobacter on my stopover. Only to find they weren’t covered under the personal effects. What a rip off. Never buy this insurance again and will be sure to let my wide circle know about the mean minded company.

    Gabe from RI
    Review Received: August 9, 2018
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    3 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    This was the best decision I made when planning a trip. The policy I purchased was very inexpensive yet highly comprehensive. It was unfortunate that I had to use it, but being that I did need it I felt extremely confident in the plan I had chosen and felt no additional stress on top of what was causing my trip interruption. The claims center was extremely easy to speak with and accommodating. My claim was completed very quickly and the representatives seemed happy to be helping me navigate the process. Highly recommend to anyone who wants peace of mind while traveling.

    Ashley from NY
    Review Received: July 11, 2018
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    7 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The price was excellent value for money. The call center was very helpful and easy to contact.

    Kristyn G from TX
    Review Received: June 26, 2018
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    1 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Got sick, called, helpful OnCall International walked me through options. Followed up to make sure I got home safe and sound. Could not have asked for more.

    M from SC
    Review Received: June 12, 2018
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    7 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Experience was positive. Was concerned about the policy form not specifying beneficiaries.

    glenn from FL
    Review Received: May 17, 2018
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    We chose is for the health insurance since we would be out of the country and our health insurance does not cover us when out of the country. The value was good for what we purchased and coverage was very reasonable. We are planning on submitting a claim. We'll see how it goes before determining if this is a policy we would recommend to others.

    victor from WA
    Review Received: May 5, 2018
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    This is an exceptional insurance service. Buying the travel protection was easy and straightforward and filing a claim was even super easier and straight forward. My claim submission, review, approval and funds deposit all happened within 72 hours. You cannot beat that!!

    Joseph from MO
    Review Received: April 16, 2018
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    8 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Am very satisfied with Berkshire Hathaway. While I was abroad my home was damaged during Hurricane Irma and I had to come back for a month. I resumed my trip afterwards and Berkshire was great about quickly handling my trip interruption claim. I thought the claim documentation was somewhat excessive (had to send boarding passes!) but other than that they were great! Highly recommended.

    Steven from NC
    Review Received: March 30, 2018
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    7 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The reason I rated BerKshire Hathaway 4 stars because when I call them up ... it took 30 mins before someone answer the phone .... also the reason I gave them 4 stars because you can talk to live person not a machine !!!!! Great great company for having to talk to a live person ... I would like to give them 5 stars but I waited 30 mins before I got connected... that's the only complain I have at this time .... also I don't know how good is there respond on claims. I never thought that I would use my travel protection.

    Jayne from CA
    Review Received: March 29, 2018
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    10 out of 11 people found this review helpful

    Review Updated: 04/28/2018

    Berkshire Hathaway Travel Protection is impressive. The way they handle my medical case took less than a month. I will recommend Berkshire Hathaway travel protection to anyone who will be traveling outside the country. WHY ?... because their customer service is EXCELLENT .... NO LONG WAITING on the phone and the best one is..... you can talk to a LIVE person !!!.... NOT AUTOMATED ELECTRONIC VOICE ... The customer service is well train in giving information how to fill out claim form and display good ethical by responding to my email after they had received the medical documents that I had sent to them. I travel a lot and I never thought that I will be filing a claim somehow I found an excellent travel insurance company ...I will surely use them again. Thank you Berkshire Hathaway for your excellent service.