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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,583
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AVG. MONTH
638
Total Reviews
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SINCE 2016
948
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.09/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (948 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    150
  • 3
    92
  • 2
    33
  • 1
    51
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  • “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Affordable

    Lorenzo from CA
    Review Received: March 25, 2018
    Was this review helpful?
    1 out of 2 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    As new to this policy. I didn't know how to respond to a survey before i even use it. I am going to file a claim. So ask me these questions when I use this policy. thank you. Denise Mc Anally

    Denise from IA
    Review Received: March 22, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful

    Review Updated: 04/19/2018

    I will use this travel insurance again
    this year . Price is great and when I had a claim it was taken care of quickly.

    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Martha from NY
    Review Received: March 21, 2018
    Was this review helpful?
    5 out of 5 people found this review helpful

    Delay in processing the claim was on my side, not on the side of Berkshire Hathaway. As soon as they received the invoices from me, they processed the claim and mailed me a check for the amount I claimed. The check just arrived. I am very satisfied with both BH and Squaremouth.

    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Waiting for first claim to be settled .

    AL from MN
    Review Received: March 17, 2018
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    So far so good. We will see how the claim progresses. The information requirements are steep.

    Mike from MN
    Review Received: March 8, 2018
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    I did not need to use my travel insurance but it was helpful Knowing that I had purchased protection that was reasonably priced and extensive enough to cover the likely worst case scenario.

    Traveler from NH
    Review Received: February 27, 2018
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    The representative was available and very helpful in clarifying details. The claim is currently being reviewed.

    Beth from NY
    Review Received: February 21, 2018
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    3 out of 4 people found this review helpful

    Review Updated: 03/21/2018

    I was injured while on a family vacation abroad. The hospital confirmed my insurance information and provided diagnosis and treatment. Upon my return home, the BH representative was extremely helpful and courteous in facilitating documentation and submission of the claim. My medical expenses were reimbursed.

    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Had to file a claim for a delay on a recent cruise. Process was simple and documentation required was reasonable. Once all required documentation was submitted, reimbursement was the same day.

    Jeremy from ID
    Review Received: February 14, 2018
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    3 out of 4 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Matthew from AK
    Review Received: February 9, 2018
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    2 out of 3 people found this review helpful

    Website didn't work for uploading claim documents but I was able to email them successfully. Ended taking a couple of extra days because of this, but other than this, everything went smoothly. Overall, I am pleased with the service.

    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Will sign up again for our next trip - but glad we didn't have to file a claim.

    Rene from MD
    Review Received: January 31, 2018
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    0 out of 1 people found this review helpful
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