Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,583
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AVG. MONTH
638
Total Reviews
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SINCE 2016
948
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.09/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (948 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    150
  • 3
    92
  • 2
    33
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    Purchasing travel insurance was a real godsend. I was hoping not to need it, but thanks to the unpredictable weather, my flight was delayed and then I was rerouted to a different airport which created Ann added expense and caused me to lose the original travel accommodations.

    Julian & Mayra from NY
    Review Received: January 31, 2018
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The protection / coverage value per $ was the best. It remains to be seen how well the claim process goes. Ask me again in 4 weeks. The initial contact with the 24-hour assistance program was a bust.

    King from NY
    Review Received: January 11, 2018
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    3 out of 4 people found this review helpful

    Review Updated: 02/18/2018

    I really appreciated the regular email contact asking me if I was ready to file my claim. I hate paperwork, so was initially put off by a multi-page form. But, the reminders prodded me into reading the form (finally) and I realized it wasn't so bad.

    I'm glad I purchased insurance. I have never before had a travel experience that would have qualified for an insurance claim - so it was a bit of "gamble" this time.

    Berkshire Hathaway Travel Protection policy: ExactCare

    My claim is pending. I am just two weeks back from the four-month trip and have much paperwork to do, to catch up with. Also, my travel insurance papers are in my largest piece of luggage and that has not yet arrived. It was delayed by DHL, traveling from Germany to London, and did nor arrive in time for me to take it with me on my British Airways flight back to Colorado.
    Meantime, I notified you by mail (my earlier attempts at email connection having been unanswered) that i would be making a claim for a medical expense that occurred while in Germany. The reply to this, from from B-Hathaway, said there was no hurry in making the claim (I think it said I had a year to do so). As I said above, this pending.

    Thank you

    Dennis Marshall

    Charles from CO
    Review Received: January 7, 2018
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Berkshire Hathaway is an excellent and economical option for health insurance. The coverage is very decent. I also had an incident where my Grandmother passed away during my travels through Vietnam. I was able to talk to an agent even after scheduled work hours. I didn't end up filing a claim, but the representative was very supportive and informative. I will definitely travel with them again.

    Laura from CA
    Review Received: December 14, 2017
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    2 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I am STILL WAITING ON A CALL FROM MY CASE MANAGER!

    Christine from FL
    Review Received: December 3, 2017
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    4 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    They claim to have 24/365 customer service they don't I call them there voice mail said there open 7to7 m-f
    There bulshit artists. I want a refund.

    Mark from NY
    Review Received: November 26, 2017
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    7 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Best

    ELIZABETH VAN CAMP from IN
    Review Received: November 24, 2017
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    0 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    They paid my claim within two weeks

    T from WA
    Review Received: November 21, 2017
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    7 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I felt secure but once I needed to file a claim they didn't want to tell what documents I would need until after i left the doctors office which meant I would have to return to get the paperwork and also the amount of documents needed was outrageous especially for some small claim wouldn't even be worth claiming it

    Henry from NJ
    Review Received: October 29, 2017
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    6 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I sent in my claim and no one ever responded from Berkshire ZERO response at all NOTHING
    The time for my claim is complete and I sent in all paperwork worth over 2,000 dollars but never heard back What a taste of fake travel insurance. I will never recommend Squaremouth or Berkshire to my friends or patients again

    Mary from WA
    Review Received: October 17, 2017
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    63 out of 68 people found this review helpful