Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
103,119
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AVG. MONTH
783
Total Reviews
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SINCE 2016
973
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (973 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    639
  • 4
    155
  • 3
    93
  • 2
    35
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    I am STILL WAITING ON A CALL FROM MY CASE MANAGER!

    Christine from FL
    Review Received: December 3, 2017
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    4 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    They claim to have 24/365 customer service they don't I call them there voice mail said there open 7to7 m-f
    There bulshit artists. I want a refund.

    Mark from NY
    Review Received: November 26, 2017
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    7 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Best

    ELIZABETH VAN CAMP from IN
    Review Received: November 24, 2017
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    0 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    They paid my claim within two weeks

    T from WA
    Review Received: November 21, 2017
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    7 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I felt secure but once I needed to file a claim they didn't want to tell what documents I would need until after i left the doctors office which meant I would have to return to get the paperwork and also the amount of documents needed was outrageous especially for some small claim wouldn't even be worth claiming it

    Henry from NJ
    Review Received: October 29, 2017
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    6 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I sent in my claim and no one ever responded from Berkshire ZERO response at all NOTHING
    The time for my claim is complete and I sent in all paperwork worth over 2,000 dollars but never heard back What a taste of fake travel insurance. I will never recommend Squaremouth or Berkshire to my friends or patients again

    Mary from WA
    Review Received: October 17, 2017
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    63 out of 68 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I purchased and paid for a policy with $50,000 in emergency medical coverage. BH sent me a policy with only $25,000 in coverage. They never corrected the error despite repeated contacts. I asked them to contact you so that you could confirm the purchase; but they apparently refused to do so.

    Michael from CO
    Review Received: October 14, 2017
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    29 out of 31 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I have bought Travel insurance. My trip has been interrupted due to hurricane IRMA.
    I supposed to fly to Ft. Lauderdale on 9/17/17 and stay in Florida till 9/17. I was able to get there on 9/16 and stayed till 9/21.
    I have contacted BHPT but the response was Trip Interruption covers for up to 150% of the trip cost, however there was $0.00 chosen as the trip cost."
    I clearly do not understand why would I buy insurance with not covering trip at all. I do remember that I have specified cost of air tickets.

    Gene from NY
    Review Received: October 9, 2017
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Great process.

    Selena from CO
    Review Received: October 9, 2017
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    0 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I am amazed at Berkshire Hathaway Travel Protection's response to my claim. I purchased the travel insurance when my husband and I took a cruise from Montreal to Boston. Since we are both on Medicare and Medicare does not cover us outside of the U.S., I felt that we needed some type of coverage while we were out of the country. Even though both of us are in good health, one can never be sure when some health calamity will strike. I had a previous experience on a cruise when I fainted (I think from eating too much and wearing tight clothes) and knew that going to to a cruise ship's medical infirmary was not cheap. I had also heard another horror story about someone who had fallen off the Great Wall of China and had to be medivacked to a hospital. So, I was sure we needed travel insurance. I chose Berkshire because they had a reasonable rate for our trip. During our trip, we did not lose luggage or have any kind of trip interruption. However, on day 5 of the cruise, I began feeling ill and thought I was running a temp. Sure enough, I went to the ship's infirmary early the next morning and was running a 103.3 F temperature. After swabbing my nose, the ship's doctor determined I had Influenza A and prescribed Tamiflu. That little exam with prescriptions turned out to be $360.10. We came home from the trip, both of us had to recover and when I was well enough, I agonized over submitting the claim to Berkshire. The forms were simple enough and I had all the documentation from the cruise. However, in my mind, I could think of all the minutia that Berkshire could require in addition to the cruise information. I am a worrier. I finally decided that I would submit the information from the cruise and forced myself to complete the information. I was delighted that I could fill out the PDF form online. So, that was one hurdle. I hate handwriting forms since I'm always sure that my handwriting will be illegible and will require additional information. I compiled all the information and faxed it on a Sunday afternoon. THE VERY NEXT DAY, Monday, I received an email that the full amount of my request had been transferred to my PayPal account. Did you get that? THE VERY NEXT DAY! I can't say enough good things about this experience. I highly recommend Berkshire Hathaway Travel Protection and will use them again in the future.

    Cassandra from WA
    Review Received: October 4, 2017
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    16 out of 18 people found this review helpful

Last updated: September 23, 2026