IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
So far so good. Claim has been filed but I don't know how IMG will respond.
Harrell from NCReview Received: March 3, 2026Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured ChoiceI filed Trip Cancellation claim with all required supporting documents - I am a retired engineer. The claim was promptly reviewed and agreed with my position and reimbursement.
Much better than Allianz who cover airline flight only - same approach but they delayed, delayed, delayed (3 x 15 Business Days!) before agreeing with my value.
Diane from NCReview Received: March 3, 2026Was this review helpful?3 out of 3 people found this review helpful“IMG policy: iTravelInsured ChoiceGreat company
Rob from COReview Received: March 3, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceAlina from AZReview Received: March 2, 2026Was this review helpful?0 out of 0 people found this review helpfulClaim was processed promptly and resolved with the appropriate amount due according to the policy. Information was clear.
“IMG policy: iTravelInsured ChoiceIt was frustrating to have IMG closed for the weekend. We received information regarding a blizzard heading toward our home destination from American Airlines on Saturday morning. I called the emergency number provided from IMG only to have no answer. I left a message had to wait until Monday to talk with someone.....the day the storm was going on and we were supposed to go home. That caused a lot of frustration and trepidation on us.
maureen from PAReview Received: March 2, 2026Was this review helpful?3 out of 3 people found this review helpful“IMG policy: iTravelInsured ChoiceNo issues and felt comfortable knowing we were protected
Janet from MIReview Received: March 2, 2026Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured ChoiceIMG stated that they have 24/7 customers support. That is not the case. 24/7 support is only for medical emergencies.
I tried to submit the claim several times, but it did not go through. I will need to call IMG to submit it.Sisi from NJReview Received: March 2, 2026Was this review helpful?2 out of 2 people found this review helpfulReview Updated: 03/30/2026
My claim was processed and approved quickly. The claim submission was easy to use
“IMG policy: iTravelInsured ChoiceThe customer service rep was very friendly, will to help, knowledgeable.
Cindy from WIReview Received: March 1, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceGood service and good value for the price.
Kathleen from MIReview Received: February 28, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceMarcia from MDReview Received: February 28, 2026Was this review helpful?0 out of 0 people found this review helpfulIt took longer than the 10 working days to notify me of their decision. I called and was told that my claim was accepted. I didn't receive the same information via email for several more days