IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Would not select any other insurance provider for my peace of mind.
Customer service was very helpful. I could not locate my emails regarding the purchase and received help from your representatives.
wish i had the ladies name that assisted me she was the best
glad i did not have to use it but made me feel so much better knowing i had it
planning next years trip now and will be taking insurance with you guys again
thanks
starr
The processing of the claim was fast. I think it also helped that the documents were complete and organized.
The entire river cruise was canceled at the start. Mechanical problems were the reason for the cancellation. After speaking with the company about the issue, they were able to offer us a voucher to use for future insurance coverage. This is a GREAT company to work with and do business with. I am extremely impressed by their service.
Thanks IMG.
Fast and fair resolution.
From the beginning, I've used Squaremouth for all my overseas travel. It's reputation and online user friendly interactive continue to encourage future use from my end.
Easy to secure travel insurance for 100% of our planned trip to Israel. Thankfully, we didn’t have to cancel but had peace of mind that we wouldn’t lose money on trip in the event we had to cancel.
The first time I spoke with a person from IMG who gave me a list of what I needed to collect to file a claim. I later found out that I needed another medical form to fill out. So this is delaying the submission of my claim. I also understand that once they get the info, that it will be at least 90 days from then on to get my refund. I only hope that I do get that refund. I am not out to defraud anyone.
Did not take trip. Insurance unused and no refund available. Lost $$$