IMG Travel Insurance Reviews

I added $500 to my Total coverage as costs were rising. Guess what? No charge. That was a nice surprise.

I filed a claim in May. It was just paid Sept 22nd after months of asking for more inane information. Then to wait weeks in between to get a response. We purchased a plan with cancel because of travel companions canceling. I was asked to provide a birth certificate to prove I was related to my sister in law who needed to cancel due to a cancer diagnosis. I copied the policy stating coverage due to travel companion issue. Oops sorry rep says, another 4 week wait. I'm fine with providing information but your requests and wait time we're unacceptable.

We cancelled our trip due to my mother-in-law’s sudden illness and being life-flighted to a hospital in Omaha, NE.
We have been working with IMG’s customer service on our claim and they have been outstanding!

I'm glad I didn't have to file a claim!

Thank you!

Purchasing IMG insurance through Squaremouth was easy and affordable. Our flight to Europe was diverted to Newark so we missed the departure of our ship. The electronic claim process worked well and we were reimbursed within a month. We would use IMG again for future travel.

Easy to set up and was nice to have / didnt need it , but thats good

Your phone tree is quite complex as I was hung up on by the bot. I wanted a claim form and it was not easily assessible. Turns out that I did not need to file a claim.