IMG Travel Insurance Reviews

The IMG claims form does not include an option that reflects my situation:
Trip interrupted by positive Covid test required by cruise line
prior to sailing. Since I had no symptoms and subsequent “home” tests
were negative, I did not find the claim form medical questions to be relevant
to my situation.

I needed to increase my coverage after initial purchase; the process was handled well, and with a REAL PERSON.

Wish I would have known that the policy did not include rental car coverage. We had a terrible situation with the car-and now have no recourse.

Considerably lower cost than the Cruise Line offer. Comparable coverage.

The process of applying and securing insurance was easy and un-complicated.

Claim placed 12/14/2022 due to US state dept placing Iceland on Level 4 Do Not Travel status. Although I have only requested my $500. Deposit to be refunded and I have submitted NUMEROUS proofs that this was nonrefundable and have received a letter from the insurer that I have complied with ALL requirements, I have still NOT received reimbursement. I am planning a future trip but will not choose this insurer.

I filed 2 claims, one for a lost jacket of my husband, and one for extreme delay - it took 30 hours to get from Albuquerque to Boston. The paperwork was repetitive, extremely time consuming (several hours) and annoying, not well focused. The few times in the past when I have filed a claim, it has been much more to the point.

They have acknowledged receipt of the claims, and I am waiting to hear the conclusions.

It’s been two weeks since I filed my claim and still have not received the result.

I needed to adjust my purchase price, originally I only had the price of 1 person not two. It took several days for customer service to get back to me on a revised dollar amount and several more days to actually get my new policy. There should be a better way to do this, more automated with confirmation that my communication was received and processed.