IMG Travel Insurance Reviews

Took quite a while to get the claim settled

As of now my experience has been very good. Since putting in a claim the person I spoke with was very helpful. They have already gotten back to me with what I had to send via email

All good & I booked another cruise so I need to call you & line up insurance for it!

All generally good.

I had to seek medical attention and will be filing claim next week when I feel better

I haven’t failed my claim yet Because I’m in the hospital recovering. I missed my flight from Memphis to Minneapolis on February 14. As yet, I do not have access to my insurance information to check my policy and see what it covers. as soon as I get a hold of my folder with the information in it, I will call square mouth and talk to customer service about filing a claim. Judy McConnell.

After I fractured my ankle a week before our cruise, I contacted IMG and was provided with a list of items needed to submit with my claim. It took me a few days to gather the paperwork, but it was not terribly difficult. Several days later, I received a message saying my claim was being reviewed. It wasn't long before another message arrived saying I could expect a full reimbursement.
I was very pleased that the process progressed so quickly and smoothly. Less than a week later, the funds were deposited in our bank account. I've used Squaremouth to shop for three more upcoming cruises. You have a loyal customer. Thank you.

I have found IMG very slow in their service. I started the claim 11/17/25 and have submitted the last document (which they only requested very late in the process on 1/21/26 and it is still not settled. You never get to talk to the actual person who is handling your claim; only a front line person who repeats back only the information you have available on their claims website.

Needless today I have been very disappointed in their process and slow response time.