Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
128,714
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AVG. MONTH
5,517
Total Reviews
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SINCE 2005
2,935
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1759
  • 4
    530
  • 3
    291
  • 2
    124
  • 1
    185
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  • IMG policy: iTravelInsured Travel LX

    The claim was handled quickly. No going 'back and forth'. I received my refund within 3 weeks. I think that's excellent service! I would definitely use this company again and recommend it to others.

    Linda from DE
    Review Received: December 13, 2019
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    3 out of 3 people found this review helpful
    IMG policy: Patriot International

    I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.

    Rafael from CA
    Review Received: December 12, 2019
    Was this review helpful?
    16 out of 27 people found this review helpful
    IMG policy: Patriot International

    I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.

    Bryan from CA
    Review Received: December 12, 2019
    Was this review helpful?
    15 out of 28 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    The airline canceled our flight the day before we were scheduled to depart. We were able to book another flight at double the cost. Our claim was handled quickly and fairly.

    Stuart from MA
    Review Received: December 11, 2019
    Was this review helpful?
    3 out of 3 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Our trip was cancelled due to airline changes with AA which couldn't accommodate our needs to get home. Very disappointed. We contacted the insurance carrier but that wasn't a qualifier to collect on the expense of our trip.

    Christine from OH
    Review Received: December 7, 2019
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from IMG

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    IMG policy: iTravelInsured Travel SE

    I mailed my claim on Tuesday December 3, 2019 so I can't comment on if I'm satisfied with the process yet.

    Dale from NC
    Review Received: December 5, 2019
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    1 out of 7 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Great coverage at an affordable price. Thankfully, I didn't have to use it, but appreciated the peace of mind it afforded.

    Rhett from TX
    Review Received: December 3, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Purchasing through SquareMouth was easy and we were lucky that our trip went perfectly, so we did not need to file a claim with TravelInsured.

    Kenneth from SC
    Review Received: November 30, 2019
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Nice and easy

    Grace from CA
    Review Received: November 26, 2019
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    Easy to obtain. Appeared to be adequate coverage for what I wanted. Glad I did not have to give a claim.

    Ruth from MA
    Review Received: November 25, 2019
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    0 out of 0 people found this review helpful