IMG Travel Insurance Reviews

Process of choosing travel insurance was made much easier. All my questions were answered and never felt pressured to buy.

Claim process for cancellation for medical reasons was very complex, but the claim was paid eventually.

Very good and trust cover

Paperwork was a6 hour process, and could be simplified for obvious situations .

I have the policy but have not interacted with them except when I first purchased the policy.
I have downloaded the claim forms and am getting ready to submit them.

When I called them from Mexico, they were polite and sent me the claim form almost immediately. I was on hold for a bit, though, but not too bad.

I am waiting for review of my claim. They responded quickly to my claim to say they are reviewing it.

The claim process went smoothly. Some required items seemed unnecessary or redundant. Took a great deal of time on my part but I am a very detailed person and didn't want to be incomplete and then play claims ping pong match. Once I sent in paperwork, my claim was settled within 60 days or so. They had everything they needed and gave me what I asked for. I will use them again for sure.

So far, it has been fine.

Claim was approved 15 days after submission, as initially stated. Payment was one week later. Amount of time seems reasonable.