IMG Travel Insurance Reviews

Easy to purchase insurance with representative by phone.
Felt confident of coverage.
Able to rest easy knowibg it was there.

The initial purchasing of the policy was very easy and the agent I worked with was wonderful. When I got to the final purchase of the policy the process was rocky and the assistance I received a little frustrating especially being a first time user. I all worked out in the long run but, I wanted to be honest that the second phase was not as good as the first.

IMG's form for a claim is very time consuming and difficult. It does not give you enough options to fill out the form properly.

Fast to get quote. Mo issues.

when i called to review coverage with the rep, he was very informative and I hung up being happy I purchased the policy.

This is a comment on Squaremouth. I like the way Squaremouth allows me to compare the coverages of different insurance policies. However, Squaremouth's listings does not provide one key piece of information. It does not list the limit to the amount of trip costs that can be insured on each policy.

Here is an example from my own experience. My initial deposit on a tour was $5,000. Using Squaremouth, I purchased the IMG Itravelinsured Choice policy insuring my initial trip cost of $5,000. Later costs--such as final tour payment, airline fees, hotels, etc.--brought the trip costs to about $60,000. When I attempted to add those trip costs to the IMG Choice policy, I found that it limits insurable trip costs to $20,000. Fortunately, after a good deal to time and effort, IMG allowed me to upgrade to their SE policy which allowed me to insure the entire amount. Had I known about the Choice policy's $20,000 limit, I would have bought the SE policy at the outset.

The insurable limit is clearly listed on IMG's website, but it is not found in Squaremouth's listing. Squaremouth should add the insurable limits to its listings.

The claim process has been pretty good BUT, but they needed more information and did not tell me that all at once. Asked me to submit one item. When that was submitted, asked for another and then another. All the items could have been asked for at once. Unfortunately, it delayed the refund, which I have yet to receive. On the positive side, communication was good, letting me know that forms were received.

It would be nice if the could provide further only updates or at least tell you where the claims are beg held up.