IMG Travel Insurance Reviews

Easy purchase, good customer service.

I don’t remember if I called Square Mouth or IMG to explain how my policy worked, and what I should bring with me on my trip. Whoever I called, I got a live human being on the phone very quickly and she was friendly and helpful.

The resolution of my claim is r
Taking a very long time and communication is inadequate. My traveling companion has had hers resolved much more quickly. I am not satisfied.

The IMG rates were very competitive and while I did not have to file a claim, I will continue to consider the purchase of insurance coverage for future travel through IMG.

Na

I should have realized that I needed to see a medical professional in Germany to possibly get my claim reimbursed.

Spain requires travel Insurance policy to show zero deductible on letter, took extra time and explanation to company that does interview for Spain Visas to forward package to Spanish Consulate. When I contacted you about it, I was told, it's a form letter and nothing could be done.

Would be nice if changes to dates and amount could be made on line like with Travel Insured. However, when I emailed IMG, these changes were easily made. Just takes 3 days to get a response.

The 24 hour service is not really 24 hour service. The Number does not immediately work to speak with anyone in customer service.

The Number says that customer service is closed, and to call back during normal business hours. Very frustrating!!!!!

I was persistent, and I called back and spoke to someone on the medical side, which that number was open. The person informed me that customer service was closed. After pressing them, and dealing with the medical side far longer than I should have, I was transferred to an after hours customer service number and was able to speak to a human. That means that the automated system lied. Customer service was not closed after all. The person in customer service offered no advice. They said they could not do anything to help me, and if I filed a claim, they don’t think the claim will be honored because my flight had only been delayed by four hours and at six, and my flight eventually canceled. The policy does not coverage or help if the flight is canceled and I’m stranded in the middle of the night in unfamiliar city in an airport while traveling.

It was my understanding when I purchased the policy, that someone from customer service is there 24/7 to help me navigate any problems who traveling that may arise, and to get me the appropriate help. So disappointed!!!. I needed guidance and advice, and got absolutely nothing, except sleeping on the floor overnight at the airport!!!

I will never use Sqareg Mouth or IMG again!!!!!

It took three tries before I was able to file a claim. I sent everything as directed but was told it had not been received. So I did it again. Half was received but not the other. So I did it again. Now it is in review and I am waiting to get my claim paid.