IMG Travel Insurance Reviews

We had "cancel for any reason " coverage and had to cancel a planned cruise unexpectedly. Our only loss was for the airfare . The policy reimbursed us with no questions asked for the covered portion of our loss.

Communication is very slow in processing claims. I had to cancel a trip before leaving. I submitted a claim and then heard nothing for weeks. Although they did pay part of my claim in 3-4 weeks, there was no communication before then and no explanation of the portion that was denied. The overall time frame to pay my Cancel for Any Reason benefit was not bad, but the lack of communication is disappointing.

I purchased an iTravelInsured Travel SE policy through Squaremouth for a cruise I recently went on. I did get sick on that trip and went to the ship medical center. I ended up with a medical bill of $6,500, the ship medical center did a great job. (Just FYI, if you go to a ship medical center it is like going to an emergency room and the costs are about the same as far as I can tell). When I got home I submitted the expenses to ItravelInsured. I was very meticulous about submitting exactly what they asked for to process a claim. 30 days later I had a check for the $6,500, no hassle, no problems. The only minor issue was that I did not get any status information on the claim during the processing time, I guess that is normal for most insurance companies. I would highly recommend ItravelInsured (IMG) for travel insurance. Also I loved Squaremouth, so easy to use, lots of good possibilities and a good comparison tool.

Reasonable price, well worth the peace of mind having it. Will recomend to all my friends that have trips coming up.

Very straight-forward and simple to deal with.

I called twice to get clarification on possible need for filling a claim. Both times the agents were so very helpful. They took their time to listen and give great insight as to how to handle my situation. Though I did not need to file a claim, their answers helped!

Still working on claim form.

I needed to speak with a representative re: paying in advance for a tour which, if bad weather caused the provider to cancel & rebook the outing, would Squaremouth reimburse my lost deposit as I would not be able to be rescheduled due to other plans. Squaremouth said "NO" to being reimbursed IF the tour provider offered to reschedule.
Rescheduling a cancelled tour was part of the policy statement of the tour company so I would therefore have been OUT of any reimbursement. $1,000 deposit for this tour is a lot of $ to lose so it was unfortunate that we could not do a long hoped for activity/tour due to both Squaremouth policy & the tour company policy.
It was good to hear from Squaremouth representative about this so I did not lose $.

When comparing various travel insurances side by side on Squaremouth I picked this one because it said “primary” on the medical payments column. I later called them to check how this “primary” payment I’ll work in case of an emergency overseas and was told this was not the case, they will pay after other insurance or myself has made payments. I felt cheated but did not cancel the policy as all others stated “secondary” which was stated by the other travel policies compared. Luckily all went well and we had no reason to file a claim. Curious to know the difference between the advertised “primary” and “secondary” payments for medical charges.