IMG Travel Insurance Reviews

Thank you

Read the email exchange from the bottom up.
Initial claim filed late September 2018. Responded to their requests for payment and medical documentation.
After an initial non response they finally received the medical records 1/10/19.
I have escalated the request twice. Still no response.

Sent: Thu, Jan 31, 2019 6:38 pm
Subject: Fwd: Claim Inquiry;Insured:John Lay;Policy Number:10572017080310391043~1

-----Original Message-----
From: John Lay

Just mailed my forms yesterday. You should get them this Thursday. Thanks.

I have filed a claim because I could not go on the cruise due to deterioration in my illness. I have been in contact with itravelinsured on at least 6 occasions to see what has been happening and I am told the claim went to their Carrier, US Fire. Insurance . I feel helpless and frustrated since its been almost 3 months since my filing and I am still waiting..

I had a post- travel concern. There was no wait to talk to a representative. Whose assistance quickly answered my questions.

I chose iTravel because of what it covered and the cost. I will definitely consider iTravel for my next trip.

Always outstanding and professional help from Aidan👍👏🎆‼️

Request for an early settlement of my claim

I purchased CFAR (cancel for any reason) coverage from iTravelInsured for a substantial premium above what the other coverages alone would have cost me, yet none of the invoices or paperwork I received prior to departure and when filing a claim mentioned that coverage. I was uneasy about that so I contacted customer service as soon as I received my declarations page and they assured me that I did, indeed, have CFAR coverage. When submitting my claim for CFAR, again no mention of CFAR on the form I was asked to use, so I wrote it in separately. I submitted my claim after struggling with Delta to get (never did get after 6-7 calls and one email request) what was asked of me in the claim form ("Statement from common carrier...indicating if any refund, reimbursement, credit, and/or voucher was issued.") I received an email confirmation that my claim and supporting documents had been received January 31 but I have heard no word since. I will withhold any possible referrals to iTravelInsured until I see how they process my claim.

Have not heard on my claim yet for money refund forvmissed tour due to illness