Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
129,056
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AVG. MONTH
5,540
Total Reviews
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SINCE 2005
2,938
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (2,938 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1762
  • 4
    530
  • 3
    291
  • 2
    124
  • 1
    185
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  • IMG policy: Patriot International

    Very easy to obtain the insurance online. I have FEP Anthem Blue Cross which will cover me overseas but I was concerned since the country of Equador requires insurance that lists your dates of travel. My insurance company only provided a letter with the date of enrollment. Your plan gave me reassurance that I would be able to enter the country with the dates of coverage listed. I was not asked to provide the information at immigration at the airport but it was good to know that I had it in case I was asked for it.

    Penny from OH
    Review Received: September 30, 2018
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    4 out of 8 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Very eady

    Joseph from NC
    Review Received: September 26, 2018
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    Policy had great value and features as compared to similarly-priced policies. Good customer service that provided clarification on plan.Easy to do business with. Gave me the reassurance I needed to book and enjoy my trip with peace of mind.

    Joann from PA
    Review Received: September 24, 2018
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    iTravelInsured was quick to provide the necessary forms to file for Trip Cancellation,

    I filed the paperwork for Trip Cancellation three weeks ago and receipt of my filing was quickly acknowledged. I have heard nothing since that time but assume my claim is being processed and will be resolved soon.

    William from WY
    Review Received: September 24, 2018
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    1 out of 2 people found this review helpful
    IMG policy: Patriot International

    On the positive side, the main person I spoke with was pleasant and seemed to be trying to be helpful. But it was confusing trying to figure out who to talk to about what - e.g., benefits, vs. "necessary" medical care vs. emergency travel arrangements. And it was impossible to find out at the time what would or might be covered. An IMG representative told the doctor treating my son that she should discharge him with an IV in his jugular and have me give him injectable medication in his neck while taking a commercial flight home. (The doctor thought that was outrageous and thankfully refused to do it.)

    K from MD
    Review Received: September 20, 2018
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    44 out of 46 people found this review helpful

    Review Updated: 10/18/2018

    Within a few weeks of me emailing them all of the paperwork, IMG paid the entire claim. It turned out to be easier than I expected.

    IMG policy: Patriot International

    Had no need of service, fortunately.

    patrick from NY
    Review Received: September 19, 2018
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    0 out of 4 people found this review helpful
    IMG policy: Patriot International

    Cancelled policy do to change with travel plans. IMG cancelled and refunded monies without problem.
    Squaremouth rep should have mentioned to me that IMG is only a secondary insurer as i wanted a primary insurer. Big difference!!!

    Marvin from NY
    Review Received: September 18, 2018
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    10 out of 11 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    I have submitted my claim with Itravelinsured 5 July 2018 and still haven't received my reimbursement. They take forever to get back and their letters are very confusing. They provide no explanations other than codes and code description. No personal massages at all. Although I have provided all the information they have requested they keep asking for the same information again. It is 17 September 2018. It shouldn't take this long to complete a claim. I am very upset and unhappy with their service.

    no name from SC
    Review Received: September 17, 2018
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    2 out of 2 people found this review helpful
    Response from IMG

    Hi Verena, we’re sorry IMG did not meet your expectations. Your claim has been processed and payment is on its way.

    IMG policy: Patriot America Plus

    we changed the dates of our trip and informed IMG by Email. We were halfway through the trip before I got confirmation from them that the policy would be in effect for the new days.

    Howard from Mexico
    Review Received: September 16, 2018
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    17 out of 18 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Oxana from CA
    Review Received: September 9, 2018
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    0 out of 0 people found this review helpful

    There was no communication or timeline after I submitted my request for refund, except for the automatic receipt message. I had to call them to get status updates. I did receive the refund for the full amount requested. It took 4 weeks.