Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I submitted my claim before I received this survey. Have had no feedback on the claims process. Hopefully, my claim was received.
Loved your customer service via phone.
This was my first time away from Travel Guard and Allianz. The experience was okay but honestly I wasn't sure who my insurance was with, and who to call with a question. I feel I overpaid but never got around to calling to change a few numbers to reduce the charge, if that was even possible.
I've been traveling a lot and it seemed that an annual policy would make better sense for me but either I didn't ask the right questions or the rep wasn't as knowledgeable about the product so I let the subject drop--I was very busy anyway, and insurance makes my head spin.
Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.
I have filed a claim and have no feed back yet. We had to cancel due to an accident at hom
I asked for a refund within the 10 days and was not received / no trip was taken
Claim rep was very helpful in helping me decide which plan was best for me. We didn't need to file claim so I can't comment on claim resolution process.
Everything went smoothly on our trip so I didn’t file any claims. I did need to contact iTravelInsured. However I was disappointed in how long it took for them to respond and this was prior to our departure.
Helpful
Easy to understand web site, responsive customer service. I'll be back in the future.
You guys were the most professional insurance company I have ever interacted with you have very competent and articulate reps
All my questions were professionally answered All my requests were expediently fulfilled I encourage customers to request your trip insurance