IMG Travel Insurance Reviews

We have been trying to contact insurance to file a claim since before our departure but the iTravelInsured website and telephone lines have not been working for almost two weeks. We contacted the Squaremouth team for assistance and none was offered. This whole process has been disappointing. We bought insurance to have coverage but we haven't been protected. Horrible that we are victims of a bad insurer.

This company does not provide an ID card like most others. I had to call them to find out they wanted me to carry their declarations page as ID instead.

We called iTravelinsured for help because we where under quarantine on the Diamond Princess due to the corvid-19 virus.. We will have several items to file a claim for when we return home.

It’s extremely difficult getting in contact with itravel insurance. Can not get them when you need them.

Our cruise was cancelled by the cruise line due to ship problems.
I called customer service to request changing the policy date to Feb. 29th.
They said to email my request to service@itravelinsured, which I have done ....twice, with no response.
I called again, they said all the computers are down and to call back another day.
Tried again another day, with no answer.

So no, not happy.

I was able to change the date of my travel easily with no extra cost.

I cannot file a claim because it is impossible to get ahold of the insurance company. I am told by automated response there is a computer issue and to call back. This has been going on for over 10 days.

ItravelInsured has all computer systems down, - except sales - no claims support and no ability to submit a claim at this time - via phone or online.
They are a pure scam as far as I can tell.
We are appalled!