IMG Travel Insurance Reviews

Cancelled trip for medical reasons. Claim processed simply and quickly. No headaches.

We did contact customer service to set up an on-line account and that was straightforward.

So far it's been limited contact - will have better info after filing my claim.

Prior to departing, I developed Achilles tendinitis. My physician recommended that I not go on the trip due to danger of rupture/laceration of the tendon. I mailed a claim for cancellation due to medical reasons on 4/26/19. I called several times for status updates. They stated they weren’t in receipt of the claim until 5/9/18. They now tell me they will take up to 15 business days to process it.

Very helpful staff! Very sorry we were unable to make our trip due to illness but you made the claim process relatively painless unlike other insurance companies.

All good

I was pleased to have your coverage.

I was initially going to purchase a different policy, but the agent suggested one that fit my situation better. I appreciated her input.

I had trouble getting consistent accurate information from the people answering their phone. Some people gave me inaccurate information, such as they couldn't take my payment over the phone, where other people did. As I purchased more coverage they did not send follow up emails noting my increase on the policy in a timely fashion and I almost always had to call and ask. One time they were unable to charge my credit card for the payment and failed to notify me, resulting in weeks of me thinking that I had purchased coverage and nothing had been purchased. Just didn't seem to have their act together.

Excellent experience! Professional, friendly and prompt customer service for all pre-purchase questions and trip additions.