Trips Protected
Calendar icon
SINCE 2005
143,874
Calendar icon
AVG. MONTH
4,820
Total Reviews
Star icon
SINCE 2005
3,191
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.47/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1917
  • 4
    566
  • 3
    316
  • 2
    141
  • 1
    205
  • Filter By
    Filter
    Sort By
    Sort
  • IMG policy: Patriot International

    We extended our insurance by 60 days directly through IMG. They were very courteous and efficient when I called them. The price was great and the types of coverage are perfect for our situation. Thank you fir providing the tool to search the many options available on the market.

    Cody from TX
    Review Received: April 22, 2019
    Was this review helpful?
    7 out of 12 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    None

    Leeann from CA
    Review Received: April 19, 2019
    Was this review helpful?
    0 out of 6 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    I bought the policy because it covered preexsiting conditions.

    Luke from GA
    Review Received: April 13, 2019
    Was this review helpful?
    6 out of 10 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    There wasn't much pre-departure interaction before travel. I bought the insurance 6 months prior to traveling.

    I got sick on the cruise and quarantined and a $400 medical bill. Can I submit a claim for this?

    Janet from NV
    Review Received: April 10, 2019
    Was this review helpful?
    2 out of 6 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    Purchasing travel insurance through Square Mouth was easy and user-friendly. I have no complaints about the process.

    Neil from MA
    Review Received: April 9, 2019
    Was this review helpful?
    2 out of 4 people found this review helpful
    IMG policy: Patriot International

    I canceled my policy before my trip and obtained a refund because the contract says that Squaremouth discriminates against people with HIV. I then purchased a policy from a competitor. Squaremouth’s procedure for obtaining a refund was awkward.

    Bryan from CA
    Review Received: April 3, 2019
    Was this review helpful?
    12 out of 26 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    I cannot give a meaningful review until my claim has been processed.

    Roy from CA
    Review Received: March 26, 2019
    Was this review helpful?
    3 out of 8 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Due to a work conflict I had to change my dates of travel (and my policy)...it was no problem and I really appreciated it. I love the peace of mind that this travel insurance provides, especially the medical coverage when I'm out of my insurance network.

    Thomas from LA
    Review Received: March 25, 2019
    Was this review helpful?
    2 out of 3 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    it was done professionally and easily. would use them again. it was not necessary to file a claim so can't comment on how that might have gone. thank you.

    Barbara from PA
    Review Received: March 20, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel LX

    I recommend it to all those that travel out of the country without insurance, which are the majority.

    Larry from GA
    Review Received: March 20, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful

Last updated: July 4, 2026