IMG Travel Insurance Reviews

I have filed a claim for losses of our vacation due to illness and subsequent injury. IMG has responded very promptly to the claim filing, but I am still in the very early stages of completion of my claim. I’m impressed with the quick response of IMG and the clear explanation of the process to completion.

Trying to get beneficiary forms to them was ridiculous. We had to request forms and send them back since there wasn’t an online option. Response from them was slow and it took several contacts, including asking Squaremouth to intervene to get this completed. It just shouldn’t have taken that long. The policy itself was a great value and included everything we needed but they dropped the ball on the beneficiary formsfor sure.

Thanks for being easy to teach by phone

My travel partner lives in NH and I live in MA. Having to buy two policies was a pain.

No information on claim progress. I emailed and they responded in a timely manner. 19 days and still no information on claim except processing.

The staff were very helpful and the process was very smooth.

IMG has turned down our well-documented claim for partial reimbursement for postponed travel due to my wife’s unscheduled surgery, citing a pre-existing condition outside the travel window. We disagree that the condition requiring surgery was pre-existing and also that it happened outside the travel window (occurring inside the window warrants an exception.) Our appeal is pending.

Only interaction i had was to ask for insurance cards. Luckily no claim to be made. I was nervous as if this policy would pay out if needed.