IMG Travel Insurance Reviews

Wanted to change a person on the policy due unforeseen circumstances. Can’t change and didn’t realize that.

Very happy great experience once again purchasing Travel Insurance . SquareMouth has aalways been a pleasure to work with.

Appreciate SquareMouth has many options to choose from, but in a way it was too many. Hard for me to tell the differences between them.

Re customer support while on the trip: although I was expecting a little more help in finding nearby health clinic to go to, the rep sent the form right away which was much appreciated.

None at this point - the proof of the pudding is in how difficult the claim process is and whether the claim is assessed in a fair manner and actually paid in a timely manner. - so I will wait and see.

My only interaction with IMG was determining (during my trip) how my trip insurance was going to help with issues (caused by the power outage in Portugal and continuing until our bags arrived 5 days later). The agent I spoke to reviewed my policy and explained my options (file with the airline first, IMG second OR skip filing with the airline and just file with IMG). I filed the claim when I got home and now I'm awaiting the completion of their processing.

Of course depending on the outcome I might change my rating.

I purchased the insurance with no intention of using it. But our travel companions got sick (cancer) so we needed to adjust our trip. Submitted my claim in April 2025. The claim is still unresolved. Weeks with no communications. So I'm a little disappointed.

Had to call for a quick question. Satisfied with service and response time. I will continue to purchase on SquareMouth because I’ve had continuous good service even when I had a claim during COVID.

My wife became ill in the middle of the night and we felt we needed a doctor. We were in an area where no doctor or medical facility was available at that time of night. And arranging some kind of transportation was going to be difficult. We used IMG's Tele Doc service, and was quite satisfied. Without it we may have ended our trip right then. The doctor provided instructions and made the necessary paperwork for my wife if she required to go to an emergency care facility. It turned out that most of my wife's problem was brought on by the anxiety of receiving medical care in another country. Her symptoms improved by morning and we continued our trip. Good job IMG.