IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Travel SE
I’ll wait to comment until after my claim is closed
John from CAReview Received: May 22, 2025Was this review helpful?0 out of 7 people found this review helpful“IMG policy: iTravelInsured Travel EssentialEdward from MSReview Received: May 21, 2025Was this review helpful?0 out of 1 people found this review helpfulIt took them a little longer than promised for them to get back to us but when they did they they did not dispute our claim at all. They paid what we asked so I am very satisfied. I would use them again.
“IMG policy: iTravelInsured ChoiceHave been unable to complete claim on line and still waiting for help from the insurance company IT department to resolve the problem.
James from MOReview Received: May 21, 2025Was this review helpful?2 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel SEThankfully did not have to make a claim, but having the insurance gave me peace of mind.
Terrie from MSReview Received: May 20, 2025Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel LiteProvider list included doctors who had been dead for a few years.
Alex Z from OHReview Received: May 20, 2025Was this review helpful?1 out of 5 people found this review helpful“IMG policy: iTravelInsured ChoiceJordan from PAReview Received: May 20, 2025Was this review helpful?0 out of 0 people found this review helpfulEasy process to submit my claim and receive payment.
“IMG policy: iTravelInsured Travel SEThe IMG representatives I communicated with were very considerate and helpful when I asked for a credit for my deceased husbands portion of the travel insurance. I did successfully complete the trip. We have used IMG in the past and have always been very happy with their customer service. I will continue to use them in the future.
Marcia from NYReview Received: May 19, 2025Was this review helpful?2 out of 2 people found this review helpful“IMG policy: iTravelInsured Travel SEOverall excellent; no claim filed. My only interaction with IMG was to update the travel dates and trip cost coverage. This was done easily online, so no interaction needed with IMG personnel.
Stephanie from HIReview Received: May 18, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel SEOverall excellent; no claim filed. My only interaction with IMG was to update the travel dates and trip cost coverage. This was done easily online, so no interaction needed with IMG personnel.
Robert from HIReview Received: May 18, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceGlen from ORReview Received: May 18, 2025Was this review helpful?0 out of 0 people found this review helpfulI made a claim for expensive sunglasses which were stolen from my checked bag. The claim was denied because the fine print in the policy excludes eyeglasses from coverage.
My complaint is not that the policy excludes this coverage, but rather that the policy was not provided to me until after the purchase.
In retrospect, I should have carefully read the fine print after I received the policy, and cancelled it at that point. That said, however, exclusions should have been communicated in the information provided online prior to the purchase.