IMG Travel Insurance Reviews

Review Updated: 07/09/2026

The website worked very well for filing my claim. Easy to attach invoices and copies of my payments. Be sure to keep track of the dates for everything; each payment, each vendor and split it up to meet their categories. Submit sends you an email then you wait. They wanted some medical and physician info not originally provided but after uploading that, wait a bit more, then claim was paid. I never called or spoke to anyone so I cannot provide feedback on that.

I will look at Squaremouth next time I need travel insurance and read each company's detailed exclusions carefully to select the best policy to fit my needs. I will strongly consider using IMG again. .

The claim process was very straightforward and easy to complete. Minimal extra documentation was required after initial submittal. Payment was processed relatively quickly thereafter.

My delay was based on not enough time to catch my connecting flight after the airline took 50 mins away by adjusting the departure time about 3 hours before we were to take off. I think that should also be a reason to approve a claim but IMG declined it. So, yes, they were, based on their guidelines, in their right to decline it. I just disagree with it. But, it was a pretty simple procedure to complete the claim and wait time was not bad.

Overall, the claims process was straightforward, though there was one annoying misstep.

I initially called IMG when I found out I would need to cancel my trip. The service rep was helpful and said she would email the claim form, which she did promptly. I completed and mailed the form. About one week later, I called to make sure the application was received. The rep advised it would take a few weeks to process since they had to enter all of the data into the system. She also said that applying online would have been faster. That was the first I heard about the online claims process.

I ended up duplicating my claim online and could have saved time if advised up front. However, after my online claim submission, communication was timely, my claim was processed and payment was received within the stated time frame.

I'm satisfied with both Squaremouth and IMG.