IMG Travel Insurance Reviews

I needed non-emergency medical assistance abroad and was quickly connected (telephonically) to a Dr. who prescribed the medication I needed.

Always excellent service

I found the customer friendly willingness of IMG to basically allow the customer to make a deposit for insurance on the trip and then close to the time of the trip starting, the client's ability to increase the coverage to cover more of the total cost of the trip. This practice will encourage me to use this carrier for all travel insurance in the future. Very customer friendly. Quite friendly and professional staff available to answer detailed questions by phone.

Excellent coverage, information received was clear and concise

It’s so easy to find a policy on on the website due to being able to do the comparison charts

I had to extend the dates for my travel and IMG was very helpful and accomodating in making these changes. The trip was uneventful so did not need to make a claim but I felt confident if anything went wrong, I made the right decision using IMG

Website easy to use and provided sufficient information on what I was looking for, many options and different levels of coverage for medical travel insurance. I have recommended your website to my friends and family😄!

The proof is in the pudding as they say. My claim was taken professionally and promptly. I will definitely use IMG for any future travel insurance needs.

My father in law passed away 2 weeks before we were going to leave for our trip. The IMG online application would not accept the documents I was required to submit. I have made numerous phone calls and emails to IMG to get the claim initiated and supply them with the documents they requested. I am hoping that they now have everything they need. My claim is only for the difference from what we were refunded from our accommodations reservation, which is a couple of thousand dollars. All of our other expenses were refunded back from the organizations we booked with. The customer service people at IMG have been pleasant to work with, but it seems that they are dragging their feet on this claim that is very obviously covered and documented.