IMG Travel Insurance Reviews

No information on claim progress. I emailed and they responded in a timely manner. 19 days and still no information on claim except processing.

The staff were very helpful and the process was very smooth.

IMG has turned down our well-documented claim for partial reimbursement for postponed travel due to my wife’s unscheduled surgery, citing a pre-existing condition outside the travel window. We disagree that the condition requiring surgery was pre-existing and also that it happened outside the travel window (occurring inside the window warrants an exception.) Our appeal is pending.

Only interaction i had was to ask for insurance cards. Luckily no claim to be made. I was nervous as if this policy would pay out if needed.

I had to file a claim because I fell on my trip. This company reimbursed me the amount of the trip. I was very happy about the service I received. I would definitely use them again!

SAME GREAT PRODUCT & SERVICE AS ALWAYS !!!!!!!!!!!!!!!!!!!!!!!

Claims are in process. Customer service representative (telephone call) directed me to the website to initiate the claims process. Very time consuming and detailed. Await necessary information from the airlines to complete.

The website was very clear when purchasing an insurance plan. I am awaiting documentation from the airline in order to file a claim for trip interruption due to plane mechanical issues. I spoke with a representative who was very helpful with helping me prepare to file my claim. Thank you.