IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Travel SE
The IMG representatives I communicated with were very considerate and helpful when I asked for a credit for my deceased husbands portion of the travel insurance. I did successfully complete the trip. We have used IMG in the past and have always been very happy with their customer service. I will continue to use them in the future.
Marcia from NYReview Received: May 19, 2025Was this review helpful?2 out of 2 people found this review helpful“IMG policy: iTravelInsured Travel SEOverall excellent; no claim filed. My only interaction with IMG was to update the travel dates and trip cost coverage. This was done easily online, so no interaction needed with IMG personnel.
Stephanie from HIReview Received: May 18, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel SEOverall excellent; no claim filed. My only interaction with IMG was to update the travel dates and trip cost coverage. This was done easily online, so no interaction needed with IMG personnel.
Robert from HIReview Received: May 18, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceGlen from ORReview Received: May 18, 2025Was this review helpful?0 out of 0 people found this review helpfulI made a claim for expensive sunglasses which were stolen from my checked bag. The claim was denied because the fine print in the policy excludes eyeglasses from coverage.
My complaint is not that the policy excludes this coverage, but rather that the policy was not provided to me until after the purchase.
In retrospect, I should have carefully read the fine print after I received the policy, and cancelled it at that point. That said, however, exclusions should have been communicated in the information provided online prior to the purchase.“IMG policy: iTravelInsured Travel SEConcerned that I got this now. Trip and insurance changed to June
Mary Ann from PAReview Received: May 18, 2025Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured ChoiceSHANNON from NCReview Received: May 15, 2025Was this review helpful?0 out of 0 people found this review helpfulI’ve provided multiple documents (about 10) of credit card statements and other travel documents and still do not have a resolution. The flight was cancelled by the airline and we had to book again for 2 days later at an increased price and missed 2 days of our trip.
“IMG policy: iTravelInsured ChoicePurchasing the policy was easy and simple. I have no response yet as to how filing the claim or the procedure to finalize that claim.
Mary from TNReview Received: May 14, 2025Was this review helpful?1 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel LiteI cancelled my Princess Cruise for which I purchased references policy on December 19, 2024 due to medical problems resulting from a cyst growing between my L4 and 5 vertebrae. Severe sciatica began on June 17, 2024 due to cyst impinging on sciatica nerve. Cyst was diagnosed in July, removed August 26 followed be months if PT. I filed a paper claim with you on March 17 (sent through registered mail). I have received notification that you received the claim. But have heard nothing more.
Claudia Robinson from TXReview Received: May 14, 2025Was this review helpful?5 out of 11 people found this review helpful“IMG policy: iTravelInsured Travel LiteFortunately, we didn’t have to utilize the insurance for anything, but it did give us peace of mind while traveling.
Gary from MTReview Received: May 13, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceOur trip was interrupted due to my husband hospitalization at Madeira. I have received some great replies from IMG and some really bad as an agent hanged my call without giving me any help.
Waiting for the outcome of my claim since I paid for the hospital bill, hotels, meals, etc. IMG paid for return flights and transportation to home but with limited communication. I had to be on top of them, no replying to my emails.
Waiting for the outcome of this unfortunate event.Lily from FLReview Received: May 11, 2025Was this review helpful?5 out of 11 people found this review helpful