IMG Travel Insurance Reviews

When I signed up for the insurance via Squaremouth I included my husband's name and birthdate and as well as my own, but the policy w IMG showed my name twice. When I called IMG on a Saturday morning to get it fixed, I was told they had the birthdates for both of us and would fix the policy to show his name along with his birthdate without further requirements. I was cc'd on follow up emails within IMG requesting the change be made. When the change was not made by Monday, I called again and was told I was required to provide the ID credential for my husband and it would be fixed immediately. I then emailed a copy of my husband's license. When it was not fixed for yet another day, I called and was told that it was in Que to be fixed by the person I spoke with on Monday, but the rep on the phone with me kindly fixed it immediately and emailed us a policy card for my husband. I also was told it was an error on my part that the policy did not include my husband's name but only his birthdate and instead listed my name twice. However, I am rather certain I included my husband's name on the application. Thus I am unsure where the error originated.

Online claim service is straight forward, and document submission is easy. Claim request was completed in about 21 days. Suggest direct deposit option for fast return. Thank you to SquareMouth for offering IMG. I did not expect a hip replacement before my trip. I'd choose IMG again without any hesitation.

Easy to purchase. Felt confident of coverage.

Everything went well.

Purchased Cancel for any Reason coverage; when I called to speak with agent about possible trip cancellation, and how far in advance I needed to cancel, she told me that I could cancel "any time up to departure." In fact, I later learned that cancellation had to be made 2 days prior to departure. Our destination rental was under mandatory evacuation order and we weren't sure when the order would be lifted. We made a claim, based upon the evacuation order. After promptly providing all necessary documentation, we have yet to hear from IMG about a resolution.

Very easy process

My experience was entirely online and straightforward. When my travel plans changed I had to increase my coverage and did so witout any problems.

I will NEVER insure a trip through IMG again! I had 2 claims with them at the same time. A trip interruption claim filed May 27: After much back and forth, they kept asking for information already sent, they finally paid the claim on August 27. Almost every inquiry call was met with “give it more time” instead of actually looking into the claim.

I tried to buy additional insurance and they didnt get back to me in time. When they finally got back to me it was just a couple of days before the trip and I thought it was a good risk to not buy any more which it was.