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Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
126,947
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AVG. MONTH
5,304
Total Reviews
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SINCE 2005
2,907
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.62/5
Customer Service During Claim
3.4/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (2,907 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1743
  • 4
    525
  • 3
    290
  • 2
    122
  • 1
    181
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  • “
    IMG policy: iTravelInsured Choice

    So far, the claim filing experience has been smooth. Two in our party could not travel because of last-minute medical issues which we have since documented for IMG. We are currently waiting for word on the claim.

    Douglas from MA
    Review Received: February 8, 2026
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    Review Updated: 03/08/2026

    We were very disappointed when two members of our party got sick right before our trip, and could not travel with us. But after the trip, IMG made the claim process very straight-forward so that the non-traveling members of our party were able to submit their documentation and get reimbursed for that part of the trip that the cruise company would not refund.

    “
    IMG policy: iTravelInsured Choice

    I will let you know after I file my claim.

    ROBERT from NM
    Review Received: February 8, 2026
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    0 out of 0 people found this review helpful

    Review Updated: 03/08/2026

    The claim process was fairly easy and settled within 2 weeks.

    “
    IMG policy: iTravelInsured Choice

    I am a Missionary/Pastor and I lost my partial denture in the West Bank Israel/Palastine on the Palestine side (Dangerous area).
    I explained to customer service that I am a senior citizen 75 years old and did the best I could filling out the forms and sent them an email to no avail. And no response!!
    Respectfully submitted,
    Pastor David Mills

    Missionary/Pastor David Mills from AZ
    Review Received: February 7, 2026
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    9 out of 9 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Easy to use website with various options available. Contacted customer support to change effective date which was done quickly and without additional cost.

    D from PA
    Review Received: February 6, 2026
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Kym from AZ
    Review Received: February 6, 2026
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    0 out of 0 people found this review helpful

    Efficient and fair

    “
    IMG policy: iTravelInsured Choice

    Douglas from SC
    Review Received: February 5, 2026
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    0 out of 0 people found this review helpful

    Our claim was handled promptly and without any problems!

    “
    IMG policy: iTravelInsured Choice

    Stephen from MS
    Review Received: February 4, 2026
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    0 out of 0 people found this review helpful

    Are all the processes filing the claim was relatively easy, just make sure that you have the appropriate documentation backing up what you are claiming. They requested documentation such as a full detailed report from the airline regarding cancellations is not available. Certainly not something typically given out to customers from the airlines. My request about fees regarding time delay for travel were either denied or just ignored. They covered the hotel for the delay, but no other fees were given.

    “
    IMG policy: iTravelInsured Choice

    I tried to file a claim, but couldn't get anyone to assist with a few questions. Disconnected several times and just no help. Recovered funds thru the airline. I'll be using my credit card travel insurance from now on.

    Dawnell from AZ
    Review Received: February 4, 2026
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    8 out of 8 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Charlette from PA
    Review Received: February 3, 2026
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    0 out of 0 people found this review helpful

    Communication from IMG was very good.

    “
    IMG policy: iTravelInsured Choice

    I need to provide more information and receipts, otherwise it has been an easy process

    William from PA
    Review Received: February 3, 2026
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    0 out of 0 people found this review helpful
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