IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
I trust IMG 100%
Jaime from FLReview Received: February 5, 2025Was this review helpful?4 out of 18 people found this review helpful“IMG policy: iTravelInsured Travel SEI appreciated my positive experience with IMG because I was looking for a policy that would cover my pet if he became ill. This was the best product I found in that regard (even though expensive). Luckily for me (and for IMG!), my pet did not get sick, nor did I have other travel-related problems (thank goodness). I will likely investigate IMG's products next time I travel.
Gina from CAReview Received: February 3, 2025Was this review helpful?3 out of 8 people found this review helpful“IMG policy: iTravelInsured Travel SEYou made it so easy to do and always answer all my questions. Will be using you in the future with all my travels. Thank you
Linda from FLReview Received: January 27, 2025Was this review helpful?5 out of 8 people found this review helpful“IMG policy: iTravelInsured ChoiceRobert from COReview Received: January 25, 2025Was this review helpful?1 out of 1 people found this review helpfulRequested additional information that was previously supplied but claim process ok after that. Total claim process was almost 7 weeks until check approved.
“IMG policy: iTravelInsured ChoiceTrip was cancelled because of wildfires.
Leonard from MOReview Received: January 25, 2025Was this review helpful?4 out of 7 people found this review helpful“IMG policy: iTravelInsured Travel SEEasy to understand the policy and purchase. Felt it was good value. Made minor adjustments to the policy pre-trip by calling the help line. The service person was helpful and efficient.
Sara from NYReview Received: January 24, 2025Was this review helpful?9 out of 12 people found this review helpful“IMG policy: iTravelInsured Travel SECustomer service to select policy was excellent. No claim was made, so I can't attest to that part.
Barb from NCReview Received: January 24, 2025Was this review helpful?2 out of 4 people found this review helpful“IMG policy: iTravelInsured ChoiceCarole from VAReview Received: January 20, 2025Was this review helpful?3 out of 4 people found this review helpfulTerrible communication
Claim process too involved with documents far too many.
Claim was denied.“IMG policy: iTravelInsured ChoiceI made a mistake when I entered the amount that the trip was worth. I called and spoke to a rep who changed it and refunded me for the lesser amount. It showed up on my credit card in 2 days. Very happy with the prompt service!
Sharon from TXReview Received: January 20, 2025Was this review helpful?10 out of 12 people found this review helpful“IMG policy: iTravelInsured ChoiceI thought the insurance for work was quite expensive for what I got.
Ilse from ORReview Received: January 20, 2025Was this review helpful?1 out of 5 people found this review helpful
Last updated: June 26, 2026