Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I sent in a claim on April 23, 2024.
Felt very comfortable with insurance
Easy to get policy, comprehensive, good price. Agent was very helpful as we confirmed coverage for adventure travel.
I had a small claim. I spent about 3 hours gathering documents. Waited a month. And they told me I needed to get more documents, including statements from the companies involved. So it isn’t worth it. They didn’t deny my claim, but they successfully made it too difficult for me to pursue. It’s typical insurance. They do everything possible to avoid paying. So they win.
easy to contact a customer service agent to update the policy travel period. I needed to adjust my begin date and end date and it was super easy to accomplish.
I had to cancel the trip that this policy was originally purchased for. After talking with an agent, I was comforted to know that it could be transferred to another trip. We did so and are very pleased that we didn't need to use the coverage. Thank you.
I had to update and extend the dates of our policy prior to our departure when we decided to extend our trip an extra week. IMG was able to extend my policy dates with no problem. Response to my request for extension was quick and easy, Fortunately, our trip went smoothly and we did not have to file any claims. Was very pleased with IMG’s customer service and also with our policy purchase via SquareMouth.com.
The airline cancelled the flight so the trip never happened. I got a refund from the airline but it didn’t cover a new flight last minute with a different airline. I filed a claim. Called about a month ago and was told to wait, that you were very busy. I was about to call again.
Everyone has been very polite but I’m disappointed. This is not a big claim, I wondering how it would have been if I had a major medical emergency. Hesitant to purchase another insurance through Squaremouth.
My trip was interrupted due to my mother being seriously ill and I had to come home early. I had to arrange for new flights home which were costly. How do I initiate this claim?
Review Updated: 06/25/2024
Worthless insurance. They keep asking for documentation that they have already received. Obviously just not wanting to pay my claim. Absolutely worthless!!! Will NEVER use them again and recommend no one to use them. Totally waste of my time and effort.
Mary Jo Malafa
I found the staff VERY helpful and informative. It was extremely easy to talk to someone. When one is upset regarding a cancellation it was refreshing to deal with a user friendly system. Many thanks.