IMG Travel Insurance Reviews

Claim processed promptly and accurately.

IMG is very thorough, as they should be, and require all pertinent documentation regarding claims. Once that is provided to them they respond in a reasonable amount of time.

My luggage was delayed for a day and a half while in Mexico City over New Year’s Eve. I was forced to purchase necessities. The only way to get to the stores that sold these necessities was to travel my taxi. The taxi drivers did not provide receipts for the travel.
IMG disallowed my request of $37 for taxi travel because of the lack of receipts.
I’m very disappointed with IMG’s lack of understanding.

Review Updated: 01/31/2025

Not satisfied, but understand the result. My luggage was delayed during the return, therefore I thought I would get paid the loss amount for delay of luggage. My delay of luggage was at the end of the trip and the insurance company will only pay if the loss is at the beginning of the trip. The way I looked at the insurance was, there would be coverage for loss ‘during the entire trip’, not just at the beginning. My original interpretation is the trip insurance should cover your entire trip and the trip doesn’t end until I am back home with all property intact. I know now for future trips.