Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
The claim process was extremely frustrating. Though we were clearly prevented from taking our trip due to a hurricane closing our airport and roads to other airports, for which we provided documentation, it was not the “slam-dunk” it should have been. You had our money for months and we actually wondered if you were getting interest on it! We were not informed about what the progress on the claim was unless we called, despite your claims to regularly keep us informed. Even when we called, the status availability was always in another department that could not be called. My emails went unanswered except in one case. It took 43 BUSINESS days for us to be authorized for the full amount. That was absurd in light of the circumstances of a clear weather impediment.
Our Brazil trip had to be cancelled due to an unexpected surgery and recovery. Everyone I spoke to with Squaremouth and IMG was courteous and helpful. We will be using the company again !
I had to cancel for medical reasons - ironically on October 6th. I have filed ther claim and am awaiting the results. I spoikje with IMG staff b y phone and found them very helpful. I do not expect any issues, but the claim is "in process."
Very easy to find and purchase the policy I needed. When my partner was taken ill and could not make the trip, phone advice on steps to take was prompt. Filing the claim was a bit confusing, had some glitches in uploading the requested documents but ultimately succeeded. Currently awaiting action on my claim.
Review Updated: 01/15/2024
After some back and forth, and request for additional medical and payment documentation, our claim was approved and paid promptly. I was not expecting to be asked for a copy of my cancelled deposit check (more than two years old, from a now-closed bank account). Fortunately my bank cooperated. Would suggest that all travelers routinely keep paper or electronic copies of all payments until the trip is over and no chance they’ll be needed. The biggest problem we encountered was getting the doctor’s office to fill out the requested forms indicating that my husband was too ill to travel.
My flight was canceled from Boston to Rockland Me. I had to stay the night and rent a car to get home. All flights on Cape Air were canceled for 3 days. I sent paperwork to IMG a few days later (Oct 8) and have sent paperwork two more times. Still no resolution from IMG. This is a very simple claim with back up paperwork. I just glad I don't have a major claim with them. Still waiting for a response from IMG.
My husband was not able to take this trip but it was impossible for him to obtain a doctor's confirmation of his deteriorated condition due to the complications of dealing with the VA. Therefore we were not able to file a claim for him and lost all the money for the original airfares and his share of the holiday rental accommodation. I went alone so was still insured, but nothing happened to require use of the insurance.
So far it is not very pleasant.
I appreciated being able to speak with a live person during generous business hours. As I has more questions, each person was kind and helpful. I went on my trip confident if I had any further questions or needs I would be professionally served.
Due to unforseen issues with my boyfriend, i didnt have a place to stay, I had to cancel my trip. IMG keeps telling me I couldn't be reimbursed because of a divorce or separation. I'm not married. They have also disregarded every attempt to discuss the matter further so I not only lost the whole trip but the policy cost too. Very very unhappy with this company and their lack of customer service.
The SM website is user friendly and a precise evaluatory tool to assist for best policy. This, coupled with available and knowledgeable Ins agents.