IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
Had a good customer service interaction by phone the other day to discuss impending claim. Anticipating a stress free process
Deb from VAReview Received: February 1, 2026Was this review helpful?1 out of 1 people found this review helpful“IMG policy: iTravelInsured Choiceso far so good, I asked advice before the crisis
Helene from NJReview Received: February 1, 2026Was this review helpful?0 out of 2 people found this review helpful“IMG policy: iTravelInsured ChoiceMark from VTReview Received: February 1, 2026Was this review helpful?0 out of 0 people found this review helpfulProcessing the claim was easy. I just uploaded my receipts and I was notified about 2 weeks later that my claim was approved. Funds were deposited directly into my checking account.
“IMG policy: iTravelInsured ChoiceI had to file a claim for trip interruption. My Tin Leg policy number didn't match what IMG was expecting for a policy number. I called IMG customer service and the representative was polite and very helpful. A courteous and positive attitude was much appreciated.
Noah from TXReview Received: January 30, 2026Was this review helpful?2 out of 2 people found this review helpful“IMG policy: iTravelInsured ChoiceUnfortunately, IMG is the worst company to deal with they misinformed me on the process for the airline cancellation I would like to speak to someone from Square mouth regarding this and I also have a lawyer now to dispute this case I would like a manager from square mouth to call me asap
Laviza from FLReview Received: January 28, 2026Was this review helpful?6 out of 6 people found this review helpfulReview Updated: 02/25/2026
I would not recommend this company absolutely horrible experience with incompetent representatives who gave conflicting and incorrect information They made me run through hoops to get reimbursed and even then they did not pay in full until square mouth got involved
I really wish I could get a refund on the insurance I paid because of the months of nonsense they put me through. Waste of hours and hours of my time
“IMG policy: iTravelInsured ChoiceNone
V from VAReview Received: January 28, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel SEIMG was extremely slow in processing our cancelation claim. They ultimately did pay but it took from Nov 5th to January 26 to process.
Pete from MIReview Received: January 26, 2026Was this review helpful?3 out of 3 people found this review helpful“IMG policy: iTravelInsured ChoiceI wasn’t sure which policy would meet my needs and the representative from Squaremouth was very helpful
Susan from MIReview Received: January 26, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceHeather from MDReview Received: January 24, 2026Was this review helpful?0 out of 0 people found this review helpfulThe claim was easy to submit via the online portal including uploading of supporting documentation. The claim was for a qualifying medication refill and associated medical office visit to obtain an acceptable country prescription while we were traveling internationally. The claim was processed within 3 weeks of submitted to our satisfaction. The portal application was a little glitchy at first try- closed down and tried the next day and it worked perfectly.
“IMG policy: iTravelInsured ChoiceMy trip can elation claim due to illness was fairly and timely resolved.
Clifford from NYReview Received: January 24, 2026Was this review helpful?0 out of 0 people found this review helpful