IMG Travel Insurance Reviews

Before our trip I called with questions and got straight through to them. Was very happy with their customer service and their help with my questions.

Always responsive to questions and always recommend appropriate policies.

IMG appears to be unwilling to pay my claim. I may have to file a lawsuit.

phone customer service was very helpful while I was on the trip

Squaremouth website needs to be more clear about limits on the total amount of coverage available for each policy.

Thankfully, didn’t need.

The policy specifically hit the coverages that we potentially needed to supplement our yearly medical travel policy. Some initial problems finding the policy on the IMG website due to changing the email address for login. This was resolved after 2 contacts. We have had 3 IMG policies in the past year, all without problems.

When violence in Puerto Vallarta erupted on 2/22,I called your customer service line on 2/23 . They looked at my policy and said I had coverage if i canceled. I called again the following day and told the same thing. Yes, I understand their advice is not binding but I relied on it during a scary time.

Great price for primary medical and evacuation. Thankful that I didn't have to use it.

I purchased my policy to expire on 3/6/26. My plans changed 3/4/26 when my daughter asked me to stay longer with her in Florida. I called and asked how to extend my travel date to 3/18/26. I asked if I could extend it or if I needed to purchase a new policy. I was told that I had to send a written email request to extend my policy. This all took place on 3/4/26. I received an email notice 3/13/26 that an extension was not possible because the expiration date had already passed. It had NOT passed when I made the inquiry. Not happy with this poor response time and lack if customers service.