IMG Travel Insurance Reviews

Super helpful to have your live person help as I sorted through insurance options. We needed only trip cancellation/interruption, but not health insurance coverage. Super helpful and guided me to just what we needed. It was a very expensive trip for us, so great to have the insurance we wanted. And we will be filing one smaller claim (cost for a new shorter flight ticket we had to pay for on the fly due to flight delays). Overall, a great experience, and we had confidence in the policy and provider we got to through your service. Thank you.

The process of modifying the policy when airfare was added to the trip cost was fairly easy.

All good. I discussed the possibility of having to cancel due to COVID but it worked out, thankfully.

I was confident in answers the IMG representative gave me.

I went to medical due to a severe soar throat and congestion. They took a Covid test and then I went back the next day to have them check it again. It was acute nasopharyngitis. How do I submit my bill to you.

I just submitted more paperwork to support our claim. It's for $702, due to John Cappert not being able to scuba dive the last 4 days of our trip. He contacted a UTI, and the only medical personnel at the resort was a nurse, who wasn't any help. When we returned, he went to urgent care and received antibiotics to treat the UTI.

Called claims & was told it would be denied since I had received a partial reimbursement from travel agency. That I could only be considered for reimbursement after I returned the $ to travel agency, as I could I only be reimbursed for the full amount - but that didn’t guarantee my claim would be honored. When I asked where on the policy it stayed that, I was directed to a couple different possible page #’s. NONE of which said that.

It was good

Had a question about policy and it was answered quickly.

The insurance was easy to buy and I appreciate the support the company provides.