IMG Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured ChoiceCarole from VAReview Received: January 20, 2025Was this review helpful?3 out of 4 people found this review helpful
Terrible communication
Claim process too involved with documents far too many.
Claim was denied.“IMG policy: iTravelInsured ChoiceI made a mistake when I entered the amount that the trip was worth. I called and spoke to a rep who changed it and refunded me for the lesser amount. It showed up on my credit card in 2 days. Very happy with the prompt service!
Sharon from TXReview Received: January 20, 2025Was this review helpful?10 out of 12 people found this review helpful“IMG policy: iTravelInsured ChoiceI thought the insurance for work was quite expensive for what I got.
Ilse from ORReview Received: January 20, 2025Was this review helpful?1 out of 5 people found this review helpful“IMG policy: iTravelInsured Travel SENicola from DCReview Received: January 19, 2025Was this review helpful?3 out of 4 people found this review helpfulClaim processed promptly and accurately.
“IMG policy: Patriot America PlusAbsolutely the Worst experience ever!!!! Claims have been denied for months and no resolution. Now seeking legal counsel as nothing has been done and we are going into collections. Never again will I use this or any other insurance associate with you.
Theodore from MexicoReview Received: January 15, 2025Was this review helpful?43 out of 43 people found this review helpful“IMG policy: iTravelInsured Travel SEFortunately there was no need to file a claim. I did call customer service before the trip to extend coverage at the beginning of my travels by one day. It went smoothly.
Sharon from DCReview Received: January 13, 2025Was this review helpful?3 out of 6 people found this review helpful“IMG policy: iTravelInsured Travel SEDid not need to utilize
Catherine from FLReview Received: January 13, 2025Was this review helpful?0 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel SERodney from AZReview Received: January 13, 2025Was this review helpful?3 out of 3 people found this review helpfulIMG is very thorough, as they should be, and require all pertinent documentation regarding claims. Once that is provided to them they respond in a reasonable amount of time.
“IMG policy: iTravelInsured ChoiceJohn from TNReview Received: January 9, 2025Was this review helpful?6 out of 6 people found this review helpfulMy luggage was delayed for a day and a half while in Mexico City over New Year’s Eve. I was forced to purchase necessities. The only way to get to the stores that sold these necessities was to travel my taxi. The taxi drivers did not provide receipts for the travel.
IMG disallowed my request of $37 for taxi travel because of the lack of receipts.
I’m very disappointed with IMG’s lack of understanding.“IMG policy: Patriot International LiteWhat is pre-departure experience?
Jason from JamaicaReview Received: January 8, 2025Was this review helpful?0 out of 6 people found this review helpful
Last updated: September 17, 2026