IMG Travel Insurance Reviews

Luggage was delayed about 22 hours. Filed claim for delay of luggage as the policy shows coverage of $300 per person.

I'm waiting for final review based on their response to claim.

The customer service agent I spoke with when I was looking to purchase insurance was so nice and helpful. The process was very easy and straightforward. I unfortunately couldn’t go on my trip due to medical reasons and getting a hold of someone was also easy. I submitted my claim and hope the rest of the process goes just as well!

Did not received reply to my request for extending term of coverage.
Was forced to buy new coverage.

J

Required emergency surgery and a very brief hospital stay while in South Africa.
Paid everything on our credit card and submitted all receipts, forms etc.
A week later received an email saying we need another form physically signed by the doctor, and further proof of payment information for the bills.
Now 4 weeks later and no update despite making a calls to the claims department and emails sent regarding the claim.
So far we are now almost 6 weeks since claim submission and no information from IMG. Very disappointing.

Unexpected death of travel companion led to trip cancellation. Claim was handled efficiently.

I was unable to go on my trip for medical reasons. I’m having difficulty filling out your form as some of the questions don’t apply to my situation. Very frustrating.

Purchasing the travel insurance was an easy process and when I spoke with customer service to increase the amount of insurance I needed they were very helpful and friendly.

Almost everything is automated on Squaremouth.com. It was easy to compare policies and to find the travel insurance. However, I would like to have a live, real person to communicate with if necessary. Instead, Squaremouth points you to the actual insurer to resolve problems. I would like to see Squaremouth do more as the broker. So, I am rating my experience as average (3 stars).

Departure originally scheduled in Sept. Contacted at end of Aug after death of father in law. It is end of Dec and we are still waiting to hear back about reimbursement for what should be a cut and dry case.